CommCare HQ incident

Degraded performance affecting case management on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on February 24, 2026 affecting Core Functionality, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 10:01 PM UTC
Resolved
Feb 24, 2026, 10:48 PM UTC
Duration
46m
Detected by Pingoru
Feb 24, 2026, 10:01 PM UTC

Affected components

Core Functionality

Update timeline

  1. identified Feb 24, 2026, 10:01 PM UTC

    Dear Users, We have identified an issue on www.commcarehq.org affecting case management causing degraded performance. We have identified the root cause of the issue and are working on implementing a fix. Thank you for your patience and we apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

  2. monitoring Feb 24, 2026, 10:31 PM UTC

    We've implemented a fix for this issue and will continue to monitor the situation to ensure full recovery. We will continue to keep you updated until this is resolved.

  3. resolved Feb 24, 2026, 10:48 PM UTC

    We have seen a full recovery and consider this issue resolved. Thank you for your patience. Please reach out to [email protected] with any questions or concerns.