CommCare HQ incident
Degraded performance on www.commcarehq.org affecting mobile sync and restores
Resolved after 1 hour 46 minutes, affecting Syncs with CommCare HQ and Core Functionality, on May 8, 2026.
Dear Users, We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to [email protected] with any questions or concerns regarding this issue. Thank you for your patience!
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Update timeline
- investigating May 08, 2026, 12:34 AM UTC
Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
- monitoring May 08, 2026, 01:07 AM UTC
We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.
- monitoring May 08, 2026, 01:43 AM UTC
Dear Users, We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change. Thanks for your patience!
- resolved May 08, 2026, 02:20 AM UTC
Dear Users, We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to [email protected] with any questions or concerns regarding this issue. Thank you for your patience!
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