CommCare HQ incident
Service interruption on www.commcarehq.org: Email functionality currently unavailable
Resolved after 1 hour 48 minutes, affecting User Management and Data Exports and 1 more, on May 12, 2025.
We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
Affected components
Update timeline
- investigating May 12, 2025, 07:31 PM UTC
We are currently experiencing an issue beginning at approximately 16:00 UTC where emails triggered by CCHQ may not be sent. Users may not receive an email notification when attempting to email reports, export reports to excel, invite web users to projects or when triggering email alerts. Rest assured, our team is currently investigating this issue as a priority.
- identified May 12, 2025, 07:36 PM UTC
We've identified the root cause of this issue and we are in the process of implementing a fix. We sincerely apologize for any inconvenience caused.
- identified May 12, 2025, 08:04 PM UTC
We are continuing to work towards a fix for this issue. Thank you for your patience.
- monitoring May 12, 2025, 08:30 PM UTC
A fix for this issue has been implemented and we are continuing to monitor the situation to ensure email messages are now being sent. Thank you for your patience while we work towards resolution of this issue.
- resolved May 12, 2025, 09:20 PM UTC
We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
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