CommCare HQ incident
CommCare Android Update Prompt When No Update Is Available
Resolved after 47 minutes, affecting Core Functionality and Core Functionality and 1 more, on January 28, 2026.
Dear Users, The issue that caused some Android users to see an update prompt when no CommCare update was available has been resolved. The incorrect prompt should no longer appear, and normal app functionality has been restored. We sincerely apologize for the disruption and appreciate your patience. If you have any questions or continue to experience issues, please contact us at [email protected]
Affected components
Update timeline
- investigating Jan 28, 2026, 09:11 AM UTC
Dear Users, We are investigating an issue affecting Android users where the CommCare mobile app prompts users to update via the Google Play Store, even when no CommCare update is currently available. This issue impacts apps configured with forced updates, which may prevent users from continuing to use the mobile app. Our team is investigating this issue on priority. We will share updates as soon as more information becomes available.
- investigating Jan 28, 2026, 09:26 AM UTC
Dear Users, The issue that caused some Android users to see an update prompt when no CommCare update was available has been resolved. The incorrect prompt should no longer appear, and normal app functionality has been restored. We sincerely apologize for the disruption and appreciate your patience. If you have any questions or continue to experience issues, please contact us at [email protected]
- resolved Jan 28, 2026, 09:58 AM UTC
This incident has been resolved.
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