Resolved after 1 hour 6 minutes, affecting Form Builder and Form Builder and 1 more, on October 1, 2026.
The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.
Affected components
Update timeline
- identified Oct 01, 2026, 08:10 AM UTC
We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.
- resolved Oct 01, 2026, 09:16 AM UTC
The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.
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