CommCare HQ experienced a critical incident on April 15, 2026 affecting Form Builder and App Release Management and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 02:21 PM UTC
Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
- investigating Apr 15, 2026, 02:37 PM UTC
Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.
- investigating Apr 15, 2026, 03:08 PM UTC
Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
- monitoring Apr 15, 2026, 03:38 PM UTC
Dear Users, We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
- resolved Apr 15, 2026, 05:26 PM UTC
Dear Users, We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to [email protected] for further assistance. We sincerely apologize for any inconvenience caused by this. Thank you for your patience while we worked through this issue!