CommCare HQ incident

Outage on india.commcarehq.org

Critical Resolved View vendor source →

CommCare HQ experienced a critical incident on July 2, 2025 affecting Form Builder and App Release Management and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 10:11 PM UTC
Resolved
Jul 02, 2025, 11:11 PM UTC
Duration
59m
Detected by Pingoru
Jul 02, 2025, 10:11 PM UTC

Affected components

Form BuilderApp Release ManagementUser ManagementSyncs with CommCareHQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIs

Update timeline

  1. identified Jul 02, 2025, 10:11 PM UTC

    Dear Users, We are currently experiencing an outage on india.commcarehq.org, affecting all services. We sincerely apologize for this interruption. Our development team has identified the cause and is working to restore complete functionality. Thank you for your patience, Dimagi Support

  2. resolved Jul 02, 2025, 11:11 PM UTC

    Dear Users, The issue faced on india.commcarehq.org has been resolved. We sincerely apologize for any interruptions. Feel free to contact [email protected] wit any questions or concerns.