CommCare HQ incident

Degraded performance affecting case importer on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on September 19, 2025 affecting Bulk Case Import and Core Functionality, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 10:21 AM UTC
Resolved
Sep 19, 2025, 12:04 PM UTC
Duration
1h 43m
Detected by Pingoru
Sep 19, 2025, 10:21 AM UTC

Affected components

Bulk Case ImportCore Functionality

Update timeline

  1. identified Sep 19, 2025, 11:51 AM UTC

    Dear users, We identified an issue with the case importer that may cause delays in processing imports. A small number of imports failed to upload due to this; if you saw a failed message in your import, please retry. Our team is aware and the system is recovering. We will share an update within the next hour. We apologize for the inconvenience.

  2. resolved Sep 19, 2025, 12:04 PM UTC

    Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.