CommCare HQ Outage History

Started Oct 02, 2026, 06:42 AM UTC· resolved Oct 05, 2026, 05:10 AM UTC

1. identified Oct 02, 2026, 06:42 AM UTC

   We are currently experiencing an issue on CommCare HQ where outgoing SMS sent through our third-party SMS gateway vendor, Syniverse, are failing to send. Affected messages show a status of "Error – Gateway error" in Messaging reports. Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved. We apologize for the inconvenience and will share further updates here as they become available.

2. resolved Oct 05, 2026, 05:10 AM UTC

   This issue has been resolved. Outgoing SMS sent through Syniverse, our third-party SMS gateway vendor, are being delivered successfully again. If you still see "Error – Gateway error" in Messaging reports, please contact support at [email protected]. Thank you for your patience.

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Started Oct 01, 2026, 08:10 AM UTC· resolved Oct 01, 2026, 09:16 AM UTC

1. identified Oct 01, 2026, 08:10 AM UTC

   We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.

2. resolved Oct 01, 2026, 09:16 AM UTC

   The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.

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Started Aug 19, 2026, 04:45 AM UTC· resolved Aug 19, 2026, 02:24 PM UTC

1. identified Aug 19, 2026, 12:10 PM UTC

   The issue has been identified and a fix is being implemented.

2. identified Aug 19, 2026, 12:13 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Aug 19, 2026, 12:23 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 19, 2026, 02:24 PM UTC

   This incident has been resolved.

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Started Jul 13, 2026, 10:38 AM UTC· resolved Jul 13, 2026, 05:45 PM UTC

1. investigating Jul 13, 2026, 10:39 AM UTC

   Dear Users, We are currently experiencing an issue where mobile users may face delays or failures when submitting forms, syncing data, or logging in to CommCare for the first time. We are investigating this as a high priority and will provide an update as soon as we have more information. Thank you for your patience.

2. investigating Jul 13, 2026, 10:39 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 13, 2026, 11:53 AM UTC

   Dear Users, We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.

4. monitoring Jul 13, 2026, 12:13 PM UTC

   Dear Users, We have identified the root cause of the issue and have implemented a fix. Submission rates are already showing improvement. We are continuing to monitor closely and will update you once the issue is fully resolved.

5. investigating Jul 13, 2026, 12:32 PM UTC

   Dear Users, We are continuing to investigate this issue. While an initial fix was implemented and showed some improvement, we are still seeing impact on form submissions and syncs. Our team is actively working to fully resolve this and will share the next update as soon as we have more information. Thank you for your patience.

6. investigating Jul 13, 2026, 01:30 PM UTC

   Dear Users, We are currently applying a temporary fix to help mitigate the impact on form submissions and syncs. We are continuing to work on identifying the root cause and will share another update as soon as we have more information. Thank you for your patience.

7. monitoring Jul 13, 2026, 04:10 PM UTC

   Dear Users, With the fixes applied so far, we have seen some improvement, but the issue has not been fully resolved. We are continuing to actively work on this and will share another update as soon as we have more information. Thank you for your patience.

8. monitoring Jul 13, 2026, 05:40 PM UTC

   Dear Users, Performance and normal system function is Operational. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.

9. resolved Jul 13, 2026, 05:45 PM UTC

   Officially marking the incident as resolved. All systems are fully functional.

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Started May 08, 2026, 12:34 AM UTC· resolved May 08, 2026, 02:20 AM UTC

1. investigating May 08, 2026, 12:34 AM UTC

   Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.

2. monitoring May 08, 2026, 01:07 AM UTC

   We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.

3. monitoring May 08, 2026, 01:43 AM UTC

   Dear Users, We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change. Thanks for your patience!

4. resolved May 08, 2026, 02:20 AM UTC

   Dear Users, We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to [email protected] with any questions or concerns regarding this issue. Thank you for your patience!

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Started Apr 15, 2026, 02:21 PM UTC· resolved Apr 15, 2026, 05:26 PM UTC

1. investigating Apr 15, 2026, 02:21 PM UTC

   Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.

2. investigating Apr 15, 2026, 02:37 PM UTC

   Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.

3. investigating Apr 15, 2026, 03:08 PM UTC

   Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.

4. monitoring Apr 15, 2026, 03:38 PM UTC

   Dear Users, We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!

5. resolved Apr 15, 2026, 05:26 PM UTC

   Dear Users, We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to [email protected] for further assistance. We sincerely apologize for any inconvenience caused by this. Thank you for your patience while we worked through this issue!

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Started Feb 24, 2026, 10:01 PM UTC· resolved Feb 24, 2026, 10:48 PM UTC

1. identified Feb 24, 2026, 10:01 PM UTC

   Dear Users, We have identified an issue on www.commcarehq.org affecting case management causing degraded performance. We have identified the root cause of the issue and are working on implementing a fix. Thank you for your patience and we apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

2. monitoring Feb 24, 2026, 10:31 PM UTC

   We've implemented a fix for this issue and will continue to monitor the situation to ensure full recovery. We will continue to keep you updated until this is resolved.

3. resolved Feb 24, 2026, 10:48 PM UTC

   We have seen a full recovery and consider this issue resolved. Thank you for your patience. Please reach out to [email protected] with any questions or concerns.

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Started Feb 13, 2026, 01:28 PM UTC· resolved Feb 13, 2026, 07:39 PM UTC

1. investigating Feb 13, 2026, 01:28 PM UTC

   Dear Users, We are currently experiencing slowness on india.commcarehq.org. Our engineering team is investigating and we will provide an update in the next 30 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.

2. investigating Feb 13, 2026, 01:53 PM UTC

   Dear Users, We are continuing to investigate the slowness on india.commcarehq.org. Our engineering team is working to resolve the issue as quickly as possible. We will provide further updates as they become available. We sincerely apologize for the inconvenience.

3. monitoring Feb 13, 2026, 03:15 PM UTC

   Our team has identified a potential cause related to a recent system update. We are working closely with our service providers to confirm this and ensure the platform stabilizes. At this stage, we are monitoring the platform as it returns to its normal operating speed. We are watching the situation closely and will provide further updates as they become available. We sincerely apologize for the disruption to your work.

4. resolved Feb 13, 2026, 07:39 PM UTC

   Dear Users, Thank you for your patience. We are observing a full recovery of system performance on our India environment. We sincerely apologize for any inconvenience or disruption caused.

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Started Jan 28, 2026, 09:11 AM UTC· resolved Jan 28, 2026, 09:58 AM UTC

1. investigating Jan 28, 2026, 09:11 AM UTC

   Dear Users, We are investigating an issue affecting Android users where the CommCare mobile app prompts users to update via the Google Play Store, even when no CommCare update is currently available. This issue impacts apps configured with forced updates, which may prevent users from continuing to use the mobile app. Our team is investigating this issue on priority. We will share updates as soon as more information becomes available.

2. investigating Jan 28, 2026, 09:26 AM UTC

   Dear Users, The issue that caused some Android users to see an update prompt when no CommCare update was available has been resolved. The incorrect prompt should no longer appear, and normal app functionality has been restored. We sincerely apologize for the disruption and appreciate your patience. If you have any questions or continue to experience issues, please contact us at [email protected]

3. resolved Jan 28, 2026, 09:58 AM UTC

   This incident has been resolved.

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Started Jan 15, 2026, 09:36 AM UTC· resolved Jan 15, 2026, 10:09 AM UTC

1. investigating Jan 15, 2026, 09:36 AM UTC

   Dear users, We are investigating an issue where the Expression Editor may appear blank when editing display or validation conditions in the Form Builder. Our team is actively working on a fix and will share updates as they become available.

2. resolved Jan 15, 2026, 10:09 AM UTC

   Dear Users, The issue causing the Expression Editor to appear blank in the Form Builder has now been fully resolved. Thank you for your patience while our team investigated and fixed the problem. We apologize for any disruption this may have caused. If you have any questions or continue to experience issues, please reach out to us at [email protected].

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Started Dec 01, 2025, 10:05 PM UTC· resolved Dec 02, 2025, 12:42 PM UTC

1. identified Dec 01, 2025, 10:05 PM UTC

   We have identified an issue affecting conditional alerts beginning at 05:00 UTC. This is causing delays in creating, updating, and sending conditional alerts. We are working to resolve this issue and deeply apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

2. monitoring Dec 01, 2025, 11:08 PM UTC

   We've implemented a fix for this issue and are monitoring the backlog. We will update this page when a full recovery has been observed and we've returned to normal operations.

3. resolved Dec 02, 2025, 12:42 PM UTC

   Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.

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Started Oct 16, 2025, 05:39 AM UTC· resolved Oct 16, 2025, 05:57 AM UTC

1. identified Oct 16, 2025, 05:39 AM UTC

   Dear Users, We are currently experiencing a service outage on www.commcarehq.org. Our development team has identified the root cause already and is actively working to restore full service as soon as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding. – Dimagi Support

2. resolved Oct 16, 2025, 05:57 AM UTC

   Dear Users, We’re happy to share that all services have now been fully restored. Our tech team has resolved the issue, and systems are operating normally. We sincerely apologise for the earlier interruption and appreciate your patience. Please don’t hesitate to reach out to us at [email protected] if you have any questions or notice any further issues. – Dimagi Support

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Started Sep 19, 2025, 10:21 AM UTC· resolved Sep 19, 2025, 12:04 PM UTC

1. identified Sep 19, 2025, 11:51 AM UTC

   Dear users, We identified an issue with the case importer that may cause delays in processing imports. A small number of imports failed to upload due to this; if you saw a failed message in your import, please retry. Our team is aware and the system is recovering. We will share an update within the next hour. We apologize for the inconvenience.

2. resolved Sep 19, 2025, 12:04 PM UTC

   Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.

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Started Sep 12, 2025, 06:39 AM UTC· resolved Sep 12, 2025, 08:16 AM UTC

1. investigating Sep 12, 2025, 06:39 AM UTC

   Dear User, We’re currently investigating an issue affecting Web Apps on our India server (india.commcarehq.org). Users may encounter errors when trying to access this features. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

2. identified Sep 12, 2025, 07:06 AM UTC

   Dear Users, We have identified the cause of the issue affecting Web Apps and are actively working on a fix. Thank you for your patience as we continue to resolve this.

3. identified Sep 12, 2025, 08:16 AM UTC

   Dear Users, The issue has now been fully resolved. We sincerely apologize for the disruption this may have caused and appreciate your patience while we worked to restore services.

4. resolved Sep 12, 2025, 08:16 AM UTC

   This incident has been resolved.

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Started Jul 02, 2025, 10:11 PM UTC· resolved Jul 02, 2025, 11:11 PM UTC

1. identified Jul 02, 2025, 10:11 PM UTC

   Dear Users, We are currently experiencing an outage on india.commcarehq.org, affecting all services. We sincerely apologize for this interruption. Our development team has identified the cause and is working to restore complete functionality. Thank you for your patience, Dimagi Support

2. resolved Jul 02, 2025, 11:11 PM UTC

   Dear Users, The issue faced on india.commcarehq.org has been resolved. We sincerely apologize for any interruptions. Feel free to contact [email protected] wit any questions or concerns.

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Started Jun 18, 2025, 01:14 PM UTC· resolved Jun 18, 2025, 06:26 PM UTC

1. investigating Jun 18, 2025, 01:14 PM UTC

   Dear users, We are currently experiencing an issue on CommCare HQ where the most recent data may not be appearing in reports, exports, or the bulk data editing tool. Our development team is actively investigating this matter and treating it as a top priority. We will post an update on this issue in the next hour. We apologize for the inconvenience this may be causing.

2. identified Jun 18, 2025, 02:18 PM UTC

   Dear users, We have identified the issue and our developers are actively working on implementing the solution. Once again, we apologize for any inconvenience that this issue is causing. We will post an update on this issue in the next hour.

3. monitoring Jun 18, 2025, 03:30 PM UTC

   Dear Users, We've implemented a fix for this and are beginning to see the issue start to recover. We will continue to monitor the situation and update the statuspage when we see a full recovery. Thank you for your patience while we continue to work on this.

4. resolved Jun 18, 2025, 06:26 PM UTC

   We are now observing a full recovery of this issue and restoration of normal services. Thank you for your patience while we worked to resolve this issue and we apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

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Started Jun 02, 2025, 09:29 PM UTC· resolved Jun 02, 2025, 11:07 PM UTC

1. investigating Jun 02, 2025, 09:29 PM UTC

   Dear Users, We are currently investigating an issue where users are unable to add or save questions to forms in the form builder. We are working on this issue as a high priority and will keep this status page updated with any new information. We sincerely apologize for any inconvenience caused.

2. identified Jun 02, 2025, 09:51 PM UTC

   We've identified the cause of this issue and are working towards a fix. We will continue to keep you updated with the status of this issue here. Thank you for your patience.

3. monitoring Jun 02, 2025, 11:01 PM UTC

   Our developers have submitted a fix for this issue and we are seeing a full restoration to application building functionality. We will continue to monitor this to ensure full resolution. Thank you for your patience while we worked on resolving this issue.

4. resolved Jun 02, 2025, 11:07 PM UTC

   Dear Users, We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to [email protected] with any questions or concerns.

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Started May 23, 2025, 06:11 PM UTC· resolved May 24, 2025, 12:16 AM UTC

1. identified May 23, 2025, 06:11 PM UTC

   Dear users, Beginning at 16:20 UTC, we have observed temporary degradation in task processing on www.commcarehq.org. Users may experience significant delays while attempting to download reports, data exports, or when using APIs. Our development team has identified the root cause of this issue and is in the process of implementing a fix to restore full functionality. We sincerely apologize for any inconvenience this may be causing and appreciate your understanding!

2. monitoring May 23, 2025, 10:10 PM UTC

   Our development team was able to implement a fix for this issue and we are seeing a slow recovery. We will continue to monitor the recovery of this issue and reach back out to confirm when the issue is completely resolved. Thank you for your patience.

3. resolved May 24, 2025, 12:16 AM UTC

   Dear Users, At this time we are seeing a complete recovery of affected services. We once again thank you for your patience and sincerely apologize for any inconvenience this may have caused. Please reach out to [email protected] with any questions or concerns.

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Started May 13, 2025, 12:33 PM UTC· resolved May 13, 2025, 05:00 PM UTC

1. investigating May 13, 2025, 12:33 PM UTC

   Dear users, We’re currently investigating an issue affecting Lookup Tables on CommCare HQ. Some users may encounter errors where lookup tables fail to load or sync as expected. Our engineering team is actively working to identify and resolve the root cause. In the meantime, a temporary workaround is available: re-saving the affected lookup table by going to Manage Lookup Tables, selecting Edit, and clicking Save. This action appears to restore normal functionality in most cases. We apologize for the inconvenience and appreciate your patience as we work to restore full functionality. We’ll continue to provide updates as progress is made.

2. identified May 13, 2025, 02:18 PM UTC

   Dear users, We've identified that the issue is related to indexed lookup tables. Our team is actively working on a fix and will provide another update within the next hour. We apologize for the inconvenience and appreciate your patience.

3. identified May 13, 2025, 03:08 PM UTC

   Dear users, Our developers are actively working on implementing the fix. We will continue to update the status of this issue to provide the most up to date information.

4. resolved May 13, 2025, 05:00 PM UTC

   Dear Users, Our developers were able to implement a fix for this issue. If you continue to experience the error, please sync your application. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked toward the resolution of this issue. Please reach out to [email protected] with any further questions.

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Started May 12, 2025, 07:31 PM UTC· resolved May 12, 2025, 09:20 PM UTC

1. investigating May 12, 2025, 07:31 PM UTC

   We are currently experiencing an issue beginning at approximately 16:00 UTC where emails triggered by CCHQ may not be sent. Users may not receive an email notification when attempting to email reports, export reports to excel, invite web users to projects or when triggering email alerts. Rest assured, our team is currently investigating this issue as a priority.

2. identified May 12, 2025, 07:36 PM UTC

   We've identified the root cause of this issue and we are in the process of implementing a fix. We sincerely apologize for any inconvenience caused.

3. identified May 12, 2025, 08:04 PM UTC

   We are continuing to work towards a fix for this issue. Thank you for your patience.

4. monitoring May 12, 2025, 08:30 PM UTC

   A fix for this issue has been implemented and we are continuing to monitor the situation to ensure email messages are now being sent. Thank you for your patience while we work towards resolution of this issue.

5. resolved May 12, 2025, 09:20 PM UTC

   We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.

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Started May 11, 2025, 10:55 AM UTC· resolved May 11, 2025, 04:25 PM UTC

1. resolved May 12, 2025, 09:23 AM UTC

   Dear users, On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!

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Started May 01, 2025, 10:55 AM UTC· resolved May 01, 2025, 12:17 PM UTC

1. investigating May 01, 2025, 10:55 AM UTC

   Dear users, We’re currently experiencing an issue on both india.commcarehq.org and www.commcarehq.org that is preventing downloads of the Case List Explorer Report via the Export to Excel tool. Our engineering team has identified the root cause and is actively working on a fix. We expect the issue to be resolved within the next 50 minutes. Thank you for your patience, we’ll share an update as soon as the issue is resolved or if there are any changes to the timeline.

2. identified May 01, 2025, 11:53 AM UTC

   Dear users, The issue has been resolved on www.commcarehq.org, and downloads should now work as expected. Our team is still actively working on a fix for india.commcare.org and will share an update as soon as we have more information. Thank you for your continued patience.

3. resolved May 01, 2025, 12:17 PM UTC

   Dear users, The issue has been resolved on both the servers. Please reach out to Dimagi Support if you continue to experience any issues. We thank you for your patience while we worked to resolve this issue.

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Started Apr 22, 2025, 10:39 AM UTC· resolved Apr 22, 2025, 01:21 PM UTC

1. investigating Apr 22, 2025, 10:39 AM UTC

   Dear Users, We’re currently investigating an issue affecting form submissions and syncs with CommCare HQ for some project spaces. As a result, you may encounter errors when submitting forms or syncing data, whether on mobile devices, App Preview, or Web Apps. Our development team is actively working to identify the root cause and implement a fix as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this.

2. investigating Apr 22, 2025, 11:41 AM UTC

   Dear Users, We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.

3. resolved Apr 22, 2025, 01:21 PM UTC

   Dear Users, Our technical team has identified the root cause of the issue and successfully implemented a fix. You should now be able to navigate through forms, do form submissions and sync with the server on CommCare without any errors. In case you are still experiencing any errors while syncing or submission, please feel free to let us know at [email protected]. Thank you for your patience and understanding as we worked to resolve this.

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Started Mar 26, 2025, 08:24 PM UTC· resolved Mar 26, 2025, 09:45 PM UTC

1. resolved Mar 27, 2025, 08:19 AM UTC

   Dear Users, We identified an issue that began at 20:24 UTC, during which you may have been unable to access the application preview tool, create new builds or versions, or publish applications to mobile. Our developers promptly investigated the matter and fully resolved the issue by 21:45 UTC. We sincerely apologise for any inconvenience this may have caused.

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Started Dec 13, 2024, 12:30 PM UTC· resolved Dec 13, 2024, 12:30 PM UTC

1. resolved Jan 20, 2025, 06:56 AM UTC

   Dear users, We are aware of an issue affecting case updates on www.commcarehq.org between December 13th - 16th, 2024, which may have resulted in data discrepancies visible in your case exports and case APIs. Our development team has addressed the issue and ensured that the data is updated and fully corrected. If you notice any discrepancies in your case data updates from the specified date, please don’t hesitate to contact us at [email protected]. We appreciate your patience and understanding.

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