Cloudways Outage History

We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

Our upstream provider, DigitalOcean, is currently experiencing an issue affecting its public API. As a result, customers may experience increased response times for API requests, including actions such as server restarts, disk attachments, and DigitalOcean server provisioning. The DigitalOcean engineering team is actively investigating the root cause. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.

We are currently experiencing intermittent outages with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue. We will share additional updates as we have more information.

We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.

We are aware that https://feedback.cloudways.com/ is currently inaccessible for our users. Our engineering team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be shared as soon as more information becomes available.

Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

We are currently investigating an issue with the Cloudways Platform Console. Some users may experience intermittent performance issues, loading errors, or frequent, unexpected logouts while navigating the dashboard. Our engineering team is actively diagnosing the root cause to restore full stability as quickly as possible. Please note that this does not affect your hosted applications or live websites, which remain fully online and operational. We sincerely apologize for the disruption and will provide another update as soon as more information becomes available.

We are currently experiencing an infrastructure issue caused by a storage malfunction in USSC Region. This may result in degraded performance or service disruptions for some users. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologize for the inconvenience.

Our upstream provider, Vultr, is currently experiencing a partial outage at their Frankfurt, Germany location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Our upstream provider Vultr is currently experiencing a partial outage in their Chicago - United States location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

Cloudflare is currently investigating issues related to the SaaS Custom Hostname API. Customers may experience slow responses when adding new domains, and newly added domains may also encounter SSL-related errors. Existing domains or applications using Cloudflare remain unaffected and are operating normally. We will provide further updates as soon as more information becomes available.

We are currently receiving multiple reports from customers who are unable to add mailboxes or log in to their Rackspace mailboxes. The issue has already been identified by the Rackspace team, and they are actively working toward a resolution. We will update our status page with further information as soon as we receive additional updates from Rackspace. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

We are observing an issue with some of the Block Storage Volume Performance in the New York region on Digital Ocean. During this time, users may experience degraded write performance and intermittent impact to services dependent on the affected storage infrastructure. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.

Our upstream provider, Vultr, is currently experiencing a partial outage at their Seoul, Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause

We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions. The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.