There were 9 Cloudways outages since February 12, 2026 totaling 285h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
This incident has been resolved.
We are currently investigating an issue related to account impersonation. While the servers remain fully operational and core services are working fine, some users may experience slow loading times or temporary errors when accessing account details. Our engineering team is actively working to resolve this, and we will provide further updates as they become available. Thank you for your patience.
We have implemented a fix for the account impersonation issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed.
This incident has been resolved.
Our upstream provider Linode is currently investigating an emerging service issue affecting connectivity in their Frankfurt (DE-FRA-2) region. We will share further updates as soon as more information becomes available from the provider.
A fix has been implemented by the cloud provider team and they are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption with our chat tool, which is impacting conversations. Our chat tool team is actively investigating the issue and working towards a resolution. We will provide updates here as more information becomes available.
This incident has been resolved.
We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.
This incident has been resolved.
Our upstream provider, Linode, is currently experiencing a partial outage in their Jakarta region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
Linode has confirmed that the connectivity issues in their Jakarta region have been addressed. Their team will continue to monitor the situation to ensure stability.
This incident has been resolved.
Some Cloudways Autonomous applications hosted in the US region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
Storage service is stable and fully restored. Our team continues to monitor system performance.
The issue has been resolved. Please contact our support if you continue to experience any related issues.
Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
We are continuing to investigate this issue.
Storage service is stable and fully restored. Our team continues to monitor system performance.
The issue has been resolved. Please contact our support if you continue to experience any related issues.
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