Cloudways Outage History

Started Oct 23, 2026, 09:44 AM UTC· resolved Oct 30, 2026, 07:39 AM UTC

1. monitoring Oct 23, 2026, 09:44 AM UTC

   We are aware of the reports highlighting regressions in a few of the recent official PHP security patches. The official PHP Group has not yet published an official position or updated patches addressing these reports. Mitigations remain in place to protect customers against the currently known attack paths, and we continue to monitor for further developments. No action is required from customers at this time. The currently known regressions are: 1. Configuration-dependent RCE: A reported RCE demonstration affects PHP 8.5.12 (which may possibly affect earlier versions as well) under specific configurations. We have implemented mitigations that break the demonstrated exploit chain. Our customers remain protected against this specific attack path. 2. Memory-safety Regression: A separate, verified bug report identifies a potential double-free issue affecting PHP 8.4.27 and 8.5.12, which may cause crashes under specific conditions. This is currently a stability and memory-safety concern, not a critical security issue (e.g., remote code execution). We are monitoring the situation and will continue to respond quickly to new vulnerability details or attack techniques as they emerge. If you have any questions, please reach out to our support team.

2. monitoring Oct 23, 2026, 02:06 PM UTC

   PHP RCE Advisory (CVE-2026-115560) Following the PHP Group’s latest security advisory (https://www.php.net/archive/2026.php#2026-10-23-1), the configuration-dependent remote code execution (RCE) issue highlighted in our previous update has now been assigned CVE-2026-115560. As reflected in our previous update, our Security team had proactively anticipated this vulnerability and implemented mitigations before the vulnerability was formally disclosed. The mitigations already in place align with the recommendations in the PHP Group’s latest advisory. Customers continue to be protected against the new CVE-2026-115560. No action is required from customers at this time. We continue to monitor developments and will adapt our protections as needed.

3. resolved Oct 30, 2026, 07:39 AM UTC

   This incident has been resolved.

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Started Oct 21, 2026, 09:16 AM UTC· resolved Oct 23, 2026, 12:38 PM UTC

1. identified Oct 21, 2026, 09:16 AM UTC

   Cloudways Security is closely monitoring the situation and implementing interim mitigations (that may cause a short service disruption) to strengthen the security of affected PHP environments while awaiting the release of official patches from the PHP Group. The PHP Group has announced that patch releases are expected to begin on 21 October 2026 at 14:00 UTC, with availability varying by PHP version. For deprecated PHP versions, Cloudways is leveraging its Extended Long Term Support (ELTS) partnerships to help maintain security coverage and address vulnerabilities where official patches may not be available. Customers will receive further updates via email, and this status page will be updated as new information becomes available.

2. identified Oct 21, 2026, 04:43 PM UTC

   Today, the PHP Group disclosed critical Remote Code Execution (RCE) vulnerabilities affecting PHP. Because PHP powers a significant share of the web, including WordPress, Drupal, Laravel, and custom applications, we notified all customers this morning. To follow up on our previous notice on status.cloudways.com, we are implementing further latest interim configuration-level mitigations recommended by the PHP Group while preparing for a phased rollout of the official patches across our fleet. These interim measures provide an additional layer of protection while patch deployment is underway. For deprecated PHP versions, we are working with our ELTS partners to apply the appropriate security patches and maintain security coverage.

3. identified Oct 21, 2026, 10:19 PM UTC

   To follow up on our previous notice, interim configuration-level mitigations recommended by the official PHP Group have been deployed across the fleet. The phased rollout of official security patches is currently in progress, with these interim measures providing an additional layer of protection while patch deployment continues toward completion across the entire fleet. We are applying security patches across all Cloudways-supported PHP versions, including deprecated versions, covering PHP 5.6 and above. The rollout is currently in progress and includes PHP 5.6, 7.4, 8.0, 8.1, 8.2, 8.3, and 8.4, using the corresponding security patches for each version. This maintenance activity does not impact the availability or operation of Cloudways Platform, customer websites, or Affiliate Portal services.

4. monitoring Oct 22, 2026, 01:02 AM UTC

   We have applied security patches for all customer applications hosted on Autonomous. In parallel, we continue to rollout patches for applications hosted on Flexible.

5. monitoring Oct 22, 2026, 04:07 AM UTC

   The PHP security patch is being deployed to customer applications hosted on Flexible. Rollout is in progress and proceeding on schedule across all remaining instances. No action is needed from the customers. We will share a final update once the activity is completed. Our interim protections remains in place for all sites until the deployment is complete.

6. monitoring Oct 22, 2026, 07:03 AM UTC

   The PHP security patch rollout is in its final stage, with the majority of servers now patched. Our team is completing the remaining instances and we expect all patching to be completed by 09:00 UTC. Interim protections remain in place until then and no action is needed from the customers.

7. monitoring Oct 22, 2026, 10:11 AM UTC

   The PHP security patch rollout is complete, and all active servers have been successfully updated. Our support team is proactively reaching out to a small subset of customers whose environments require additional assistance. If you have any questions. please reach out to our support team.

8. monitoring Oct 22, 2026, 10:20 AM UTC

   The PHP security patch rollout is complete, and all active servers have been successfully updated. Our support team is proactively reaching out to a small subset of customers whose environments require additional assistance. If you have any questions, please reach out to our support team.

9. monitoring Oct 22, 2026, 10:22 AM UTC

   We are continuing to monitor for any further issues.

10. resolved Oct 23, 2026, 12:38 PM UTC

    This incident has been resolved.

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Started Oct 20, 2026, 07:29 AM UTC· resolved Oct 21, 2026, 07:15 AM UTC

1. investigating Oct 20, 2026, 07:29 AM UTC

   Some Cloudways Autonomous applications hosted in the London region may be experiencing temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

2. identified Oct 20, 2026, 10:05 AM UTC

   The issue has been identified as originating from our upstream provider in the London region. We are in close coordination with their team as they work on a resolution. We will provide further updates here as more information becomes available. We apologize for any inconvenience caused.

3. resolved Oct 21, 2026, 07:15 AM UTC

   We apologize for the inconvenience. The issue has been resolved. If you continue to experience any related issues, please contact our support team

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Started Oct 12, 2026, 05:00 AM UTC· resolved Oct 13, 2026, 11:58 AM UTC

1. investigating Oct 12, 2026, 05:00 AM UTC

   We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.

2. resolved Oct 13, 2026, 11:58 AM UTC

   We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.

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Started Oct 01, 2026, 06:50 AM UTC· resolved Oct 14, 2026, 11:53 AM UTC

1. identified Oct 01, 2026, 06:50 AM UTC

   We are currently investigating an issue impacting upstream API requests to Vultr. As a result, server management operations involving Vultr instances including launching new servers, cloning existing servers, and executing reboots may time out or fail. Active, running Vultr servers and hosted applications are unaffected and operating normally, as only administrative management actions are impacted. Our team is actively monitoring the upstream response, and we will provide another update as soon as more information becomes available.

2. resolved Oct 14, 2026, 11:53 AM UTC

   We have confirmed that the upstream Vultr API performance degradation has been fully resolved. All server management operations including launching new instances, cloning existing servers, and executing reboots are now fully restored and functioning normally. Thank you for your patience while we monitored the resolution.

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Started Sep 01, 2026, 07:42 AM UTC· resolved Sep 02, 2026, 01:20 AM UTC

1. investigating Sep 01, 2026, 07:42 AM UTC

   We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

2. monitoring Sep 01, 2026, 07:47 AM UTC

   Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.

3. resolved Sep 02, 2026, 01:20 AM UTC

   This incident has been resolved.

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Started Aug 30, 2026, 10:52 AM UTC· resolved Sep 03, 2026, 09:15 AM UTC

1. identified Aug 30, 2026, 10:52 AM UTC

   We are currently encountering an issue with adding domains and the records in DNS Made Easy addon. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.

2. monitoring Aug 31, 2026, 06:48 AM UTC

   The issue with adding new domains and DNS records in the DNS Made Easy add-on has been resolved. We are monitoring the add-on to ensure stability.

3. resolved Sep 03, 2026, 09:15 AM UTC

   This incident has been resolved.

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Started Aug 24, 2026, 06:36 PM UTC· resolved Aug 25, 2026, 08:30 AM UTC

1. investigating Aug 24, 2026, 06:36 PM UTC

   Our DigitalOcean Engineering team is investigating an issue affecting the DigitalOcean Public API. As a result, customers may experience increased response times for API requests, including actions such as server restarts, disk attachments, and server provisioning. The team is actively working to identify and resolve the issue. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.

2. monitoring Aug 24, 2026, 10:04 PM UTC

   Our DigitalOcean Engineering team has implemented mitigation measures to address the issue affecting the DigitalOcean public API and Cloud Control Panel. We are seeing requests succeed, and users should now be able to access the Cloud Control Panel and issue/receive API requests normally. We are currently monitoring the situation to ensure that the service has returned to normal operation and remains stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

3. resolved Aug 25, 2026, 08:30 AM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 10:24 AM UTC· resolved Aug 20, 2026, 12:25 PM UTC

1. identified Aug 20, 2026, 10:24 AM UTC

   We have identified an issue causing fatal errors (500 error) on WordPress applications running WordPress 7.1 alongside the WP Rocket plugin. The WP Rocket team has confirmed the issue and is actively working on a resolution. You can monitor their progress and view real-time updates directly on the official WP Rocket Status Page available on this link https://status.wp-rocket.me/. We sincerely apologize for any disruption this may cause and appreciate your patience while a fix is being deployed.

2. monitoring Aug 20, 2026, 10:52 AM UTC

   The WP Rocket team has released hotfix version v3.23.2.2, which addresses and resolves the issue. Users experiencing this issue are advised to update to WP Rocket v3.23.2.2. Detailed information regarding this issue is available on the WP Rocket Status Page https://status.wp-rocket.me/. Thank you for your patience and cooperation as this issue was investigated and resolved.

3. resolved Aug 20, 2026, 12:25 PM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 06:18 PM UTC· resolved Aug 11, 2026, 11:46 PM UTC

1. investigating Aug 11, 2026, 06:18 PM UTC

   We are currently experiencing an outage with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue. We will share additional updates as we have more information.

2. identified Aug 11, 2026, 08:39 PM UTC

   We are still working on the outages affecting Google Cloud servers across multiple regions. Our engineering team is actively coordinating with the relevant infrastructure teams to identify the root cause and is working toward resolution. We will share the next update as soon as new information becomes available. Thank you for your patience and kind understanding.

3. monitoring Aug 11, 2026, 09:43 PM UTC

   The services are being restored, and our team is closely monitoring progress. We anticipate things returning to normal within a few hours and will update you as soon as we have more information.

4. resolved Aug 11, 2026, 11:46 PM UTC

   The issue has been fully resolved and all services are now back to normal operation. We apologize for any inconvenience caused and thank you for your patience.

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Started Aug 08, 2026, 09:33 PM UTC· resolved Aug 09, 2026, 07:11 AM UTC

1. identified Aug 08, 2026, 09:33 PM UTC

   We have identified an issue with our service provider, DigitalOcean, affecting their servers. Customers may experience failures when creating new servers and performing Disaster Recovery operations. The issue is limited to DigitalOcean servers. Their team is working to fix the issue and we will provide further updates as more information becomes available.

2. resolved Aug 09, 2026, 07:11 AM UTC

   This incident has been resolved.

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Started Aug 08, 2026, 07:18 AM UTC· resolved Aug 08, 2026, 02:54 PM UTC

1. monitoring Aug 08, 2026, 07:18 AM UTC

   We have just conducted an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window. To ensure full platform stability and a seamless rollout, our engineering team is taking extra care during this process. Original Window: August 8, 06:00 UTC – 06:30 UTC Current Status: In Monitoring While all core platform remains functional, we are closely managing the update. Your cooperation in this regard is highly appreciated.

2. resolved Aug 08, 2026, 02:54 PM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 02:41 PM UTC· resolved Aug 04, 2026, 06:56 AM UTC

1. investigating Aug 03, 2026, 02:41 PM UTC

   We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

2. monitoring Aug 04, 2026, 06:56 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 04, 2026, 06:56 AM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 02:23 PM UTC· resolved Aug 03, 2026, 10:29 PM UTC

1. investigating Aug 03, 2026, 02:23 PM UTC

   Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.

2. resolved Aug 03, 2026, 10:29 PM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 05:34 PM UTC· resolved Jul 24, 2026, 06:36 AM UTC

1. investigating Jul 23, 2026, 05:34 PM UTC

   We are aware that https://feedback.cloudways.com/ is currently inaccessible for our users. Our engineering team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be shared as soon as more information becomes available.

2. monitoring Jul 24, 2026, 06:36 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 24, 2026, 06:36 AM UTC

   This incident has been resolved.

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Started Jul 19, 2026, 08:24 AM UTC· resolved Jul 19, 2026, 10:21 AM UTC

1. identified Jul 19, 2026, 08:24 AM UTC

   We are investigating a connectivity issue with DigitalOcean in Bangalore. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.

2. resolved Jul 19, 2026, 10:21 AM UTC

   This incident has been resolved.

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Started Jul 16, 2026, 08:57 PM UTC· resolved Jul 17, 2026, 01:33 PM UTC

1. identified Jul 16, 2026, 08:57 PM UTC

   We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.

2. resolved Jul 17, 2026, 01:33 PM UTC

   This incident has been resolved.

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Started Jul 14, 2026, 10:08 AM UTC· resolved Jul 15, 2026, 08:18 AM UTC

1. investigating Jul 14, 2026, 10:08 AM UTC

   Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

2. monitoring Jul 14, 2026, 01:19 PM UTC

   The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability.

3. resolved Jul 15, 2026, 08:18 AM UTC

   The issue has been resolved. Please contact our support if you continue to experience any related issues.

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Started Jul 13, 2026, 12:26 PM UTC· resolved Jul 13, 2026, 03:49 PM UTC

1. identified Jul 13, 2026, 12:26 PM UTC

   Our upstream provider VULTR has reported that an outage or maintenance window is affecting a subset of users in the Frankfurt region. We will continue to monitor the situation and share further updates as they become available.

2. monitoring Jul 13, 2026, 03:38 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 13, 2026, 03:49 PM UTC

   This incident has been resolved.

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Started Jul 01, 2026, 09:38 AM UTC· resolved Jul 01, 2026, 02:52 PM UTC

1. investigating Jul 01, 2026, 09:38 AM UTC

   We are currently investigating an issue with the Cloudways Platform Console. Some users may experience intermittent performance issues, loading errors, or frequent, unexpected logouts while navigating the dashboard. Our engineering team is actively diagnosing the root cause to restore full stability as quickly as possible. Please note that this does not affect your hosted applications or live websites, which remain fully online and operational. We sincerely apologize for the disruption and will provide another update as soon as more information becomes available.

2. monitoring Jul 01, 2026, 10:26 AM UTC

   We have identified the root cause affecting the Platform Console UI and have deployed a fix. Users should now be able to log in and navigate the dashboard normally without experiencing unexpected logouts. We are closely monitoring the platform's stability to ensure performance remains optimal. Thank you for your patience while we resolved this.

3. resolved Jul 01, 2026, 02:52 PM UTC

   This incident has been resolved.

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Started Jun 30, 2026, 12:36 PM UTC· resolved Jul 01, 2026, 09:35 AM UTC

1. investigating Jun 30, 2026, 12:36 PM UTC

   We are currently experiencing an infrastructure issue caused by a storage malfunction in USSC Region. This may result in degraded performance or service disruptions for some users. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologize for the inconvenience.

2. monitoring Jun 30, 2026, 03:53 PM UTC

   We are seeing positive signs of recovery following the storage malfunction in the USSC Region. The majority of applications have resumed normal operation and services are largely restored. Our team continues to closely monitor the situation to ensure full stability. We will provide a further update once we have confirmed complete resolution. We appreciate your patience throughout this incident.

3. resolved Jul 01, 2026, 09:35 AM UTC

   The issue has been resolved. Please contact our support if you continue to experience any related issues.

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Started Jun 22, 2026, 09:56 AM UTC· resolved Jun 23, 2026, 02:41 AM UTC

1. investigating Jun 22, 2026, 09:56 AM UTC

   Our upstream provider, Vultr, is currently experiencing a partial outage at their Frankfurt, Germany location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

2. resolved Jun 23, 2026, 02:41 AM UTC

   This incident has been resolved.

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Started Jun 06, 2026, 12:37 AM UTC· resolved Jun 06, 2026, 05:04 AM UTC

1. investigating Jun 06, 2026, 12:37 AM UTC

   Our upstream provider Vultr is currently experiencing a partial outage in their Chicago - United States location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.

2. resolved Jun 06, 2026, 05:04 AM UTC

   Our upstream provider, Vultr, has resolved the network connectivity issue affecting their Chicago location.

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Started Jun 01, 2026, 03:21 PM UTC· resolved Jun 03, 2026, 06:50 AM UTC

1. investigating Jun 01, 2026, 03:21 PM UTC

   Cloudflare is currently investigating issues related to the SaaS Custom Hostname API. Customers may experience slow responses when adding new domains, and newly added domains may also encounter SSL-related errors. Existing domains or applications using Cloudflare remain unaffected and are operating normally. We will provide further updates as soon as more information becomes available.

2. monitoring Jun 02, 2026, 05:37 PM UTC

   A fix has been implemented by the Cloudlfare and they are monitoring the results.

3. resolved Jun 03, 2026, 06:50 AM UTC

   This incident has been resolved.

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Started May 25, 2026, 01:04 PM UTC· resolved May 28, 2026, 12:26 PM UTC

1. investigating May 25, 2026, 01:04 PM UTC

   We are currently receiving multiple reports from customers who are unable to add mailboxes or log in to their Rackspace mailboxes. The issue has already been identified by the Rackspace team, and they are actively working toward a resolution. We will update our status page with further information as soon as we receive additional updates from Rackspace. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

2. resolved May 28, 2026, 12:26 PM UTC

   This incident has been resolved.

Read the full incident report →