Cloudways experienced a minor incident on April 29, 2026 affecting Cloudways Cloud Platform Console, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2026, 07:37 PM UTC
We are currently investigating an issue related to account impersonation. While the servers remain fully operational and core services are working fine, some users may experience slow loading times or temporary errors when accessing account details. Our engineering team is actively working to resolve this, and we will provide further updates as they become available. Thank you for your patience.
- monitoring Apr 29, 2026, 07:46 PM UTC
We have implemented a fix for the account impersonation issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed.
- resolved Apr 29, 2026, 11:27 PM UTC
This incident has been resolved.