Cloudways experienced a major incident on July 13, 2026 affecting Vultr, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Vultr
Update timeline
- identified Jul 13, 2026, 12:26 PM UTC
Our upstream provider VULTR has reported that an outage or maintenance window is affecting a subset of users in the Frankfurt region. We will continue to monitor the situation and share further updates as they become available.
- monitoring Jul 13, 2026, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 03:49 PM UTC
This incident has been resolved.