Cloudways experienced a minor incident on August 3, 2026 affecting Cloudways Support, lasting 8h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Cloudways Support
Update timeline
- investigating Aug 03, 2026, 02:23 PM UTC
Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.
- resolved Aug 03, 2026, 10:29 PM UTC
This incident has been resolved.