Cloudways Outage History
Cloudways is up right nowPingoru has recorded 69 incidents for Cloudways: 60 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 130 of 720 (18%) |
| May 2026 | 6 | 347 of 744 (47%) |
| June 2026 | 4 | 72 of 720 (10%) |
| July 2026 | 6 | 72 of 744 (10%) |
| August 2026 | 8 | 92 of 744 (12%) |
| September 2026 | 1 | 57 of 720 (8%) |
| October 2026 | 4 | 379 of 528 (72%) |
Incidents, newest first
Notice May 8, 2026 Let's Encrypt API Outage 5h 7m Cloudways Cloud Platform Service
Started May 08, 2026, 08:08 PM UTC· resolved May 09, 2026, 01:15 AM UTC
- investigating May 08, 2026, 08:08 PM UTC
We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause
- resolved May 09, 2026, 01:15 AM UTC
This incident has been resolved.
Notice May 8, 2026 VULTR Sydney/Melbourne Region Outage 6h 9m
Started May 08, 2026, 05:45 AM UTC· resolved May 08, 2026, 11:54 AM UTC
- investigating May 08, 2026, 05:45 AM UTC
We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions. The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring May 08, 2026, 08:07 AM UTC
The service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions has now been resolved by the VULTR team. We are continuing to monitor the situation closely to ensure services remain stable. Further updates will be shared if required. Thank you for your patience and understanding.
- resolved May 08, 2026, 11:54 AM UTC
This incident has been resolved.
Major April 29, 2026 Partial Outage at Seoul - Korea Location (Vultr) 10h 33m Vultr
Started Apr 29, 2026, 09:58 PM UTC· resolved Apr 30, 2026, 08:32 AM UTC
- investigating Apr 29, 2026, 09:58 PM UTC
Our upstream provider Vultr is currently experiencing a partial outage in their Seoul - Korea location. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
- resolved Apr 30, 2026, 08:32 AM UTC
This incident has been resolved.
Minor April 29, 2026 Cloudways Account Dashboard Issue 3h 50m Cloudways Cloud Platform Console
Started Apr 29, 2026, 07:37 PM UTC· resolved Apr 29, 2026, 11:27 PM UTC
- identified Apr 29, 2026, 07:37 PM UTC
We are currently investigating an issue related to account impersonation. While the servers remain fully operational and core services are working fine, some users may experience slow loading times or temporary errors when accessing account details. Our engineering team is actively working to resolve this, and we will provide further updates as they become available. Thank you for your patience.
- monitoring Apr 29, 2026, 07:46 PM UTC
We have implemented a fix for the account impersonation issue and are currently monitoring the results. We will provide a final update once the resolution is confirmed.
- resolved Apr 29, 2026, 11:27 PM UTC
This incident has been resolved.
Minor April 20, 2026 Connectivity Issue - Linode Frankfurt 13h 42m Linode
Started Apr 20, 2026, 12:33 PM UTC· resolved Apr 21, 2026, 02:15 AM UTC
- investigating Apr 20, 2026, 12:33 PM UTC
Our upstream provider Linode is currently investigating an emerging service issue affecting connectivity in their Frankfurt (DE-FRA-2) region. We will share further updates as soon as more information becomes available from the provider.
- monitoring Apr 20, 2026, 02:51 PM UTC
A fix has been implemented by the cloud provider team and they are monitoring the results.
- resolved Apr 21, 2026, 02:15 AM UTC
This incident has been resolved.
Minor April 14, 2026 Chat Tool Service Disruption 2h 27m Cloudways Support
Started Apr 14, 2026, 12:33 PM UTC· resolved Apr 14, 2026, 03:00 PM UTC
- investigating Apr 14, 2026, 12:33 PM UTC
We are currently experiencing a service disruption with our chat tool, which is impacting conversations. Our chat tool team is actively investigating the issue and working towards a resolution. We will provide updates here as more information becomes available.
- resolved Apr 14, 2026, 03:00 PM UTC
This incident has been resolved.
Notice April 4, 2026 UI Issue - Stuck Processes 2h 1m
Started Apr 04, 2026, 06:00 AM UTC· resolved Apr 04, 2026, 08:01 AM UTC
- investigating Apr 04, 2026, 06:00 AM UTC
We’re aware of an issue causing some processes to become stuck in the UI. Our team is actively investigating and working to resolve it as quickly as possible. We regret any inconvenience caused and appreciate your patience.
- monitoring Apr 04, 2026, 06:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 04, 2026, 08:01 AM UTC
This incident has been resolved.
Major April 2, 2026 Partial Outage at Sydney Location (Vultr) 4d 4h Vultr
Started Apr 02, 2026, 01:58 PM UTC· resolved Apr 06, 2026, 06:35 PM UTC
- investigating Apr 02, 2026, 01:58 PM UTC
Our upstream provider, Vultr, is currently experiencing a partial outage in their Sydney location. Their network engineers are actively working to restore connectivity as quickly as possible. We regret any inconvenience caused and appreciate your patience.
- resolved Apr 06, 2026, 06:35 PM UTC
This incident has been resolved.
Major March 20, 2026 Linode Jakarta Partial Outage 5d 3h Linode
Started Mar 20, 2026, 11:42 AM UTC· resolved Mar 25, 2026, 03:30 PM UTC
- identified Mar 20, 2026, 11:42 AM UTC
Our upstream provider, Linode, is currently experiencing a partial outage in their Jakarta region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
- monitoring Mar 20, 2026, 06:18 PM UTC
Linode has confirmed that the connectivity issues in their Jakarta region have been addressed. Their team will continue to monitor the situation to ensure stability.
- resolved Mar 25, 2026, 03:30 PM UTC
This incident has been resolved.
Notice March 16, 2026 Cloudways Autonomous: Partial Service Degradation in US (South Carolina) 12h 13m
Started Mar 16, 2026, 09:06 PM UTC· resolved Mar 17, 2026, 09:20 AM UTC
- investigating Mar 16, 2026, 09:06 PM UTC
Some Cloudways Autonomous applications hosted in the US region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
- monitoring Mar 16, 2026, 10:37 PM UTC
Storage service is stable and fully restored. Our team continues to monitor system performance.
- resolved Mar 17, 2026, 09:20 AM UTC
The issue has been resolved. Please contact our support if you continue to experience any related issues.
Major March 2, 2026 AWS Middle East (Bahrain) Outage 179d 11h AWS
Started Mar 02, 2026, 08:05 AM UTC· resolved Aug 28, 2026, 07:25 PM UTC
- identified Mar 02, 2026, 08:05 AM UTC
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
- identified Mar 02, 2026, 06:28 PM UTC
AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
- identified Mar 09, 2026, 07:11 PM UTC
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
- resolved Aug 28, 2026, 07:25 PM UTC
Following the ongoing AWS outage in the ME-SOUTH-1 (Bahrain) region, we have disabled server provisioning in this region. If you currently have active workloads in ME-SOUTH-1, please migrate them to an alternative region of your choice. Our support team is available if you need guidance or assistance during the migration process. We apologize for the inconvenience and appreciate your cooperation as we take steps to ensure your service reliability.
Major March 1, 2026 AWS Middle East (UAE) Outage 180d 5h AWS
Started Mar 01, 2026, 01:53 PM UTC· resolved Aug 28, 2026, 07:26 PM UTC
- investigating Mar 01, 2026, 01:53 PM UTC
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
- identified Mar 02, 2026, 06:30 PM UTC
AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
- identified Mar 09, 2026, 07:10 PM UTC
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
- resolved Aug 28, 2026, 07:26 PM UTC
Following the ongoing AWS outage in the ME-Central-1 (UAE) region, we have disabled server provisioning in this region. If you currently have active workloads in ME-Central-1, please migrate them to an alternative region of your choice. Our support team is available if you need guidance or assistance during the migration process. We apologize for the inconvenience and appreciate your cooperation as we take steps to ensure your service reliability.
Minor February 12, 2026 Cloudways Autonomous: Partial Service Degradation 16h 33m Cloudways Cloud Platform Console
Started Feb 12, 2026, 02:43 PM UTC· resolved Feb 13, 2026, 07:16 AM UTC
- investigating Feb 12, 2026, 02:43 PM UTC
Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.
- investigating Feb 12, 2026, 02:48 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 12, 2026, 10:47 PM UTC
Storage service is stable and fully restored. Our team continues to monitor system performance.
- resolved Feb 13, 2026, 07:16 AM UTC
The issue has been resolved. Please contact our support if you continue to experience any related issues.
Minor January 28, 2026 Vultr Singapore Partial Outage 2h 29m Vultr
Started Jan 28, 2026, 01:04 PM UTC· resolved Jan 28, 2026, 03:34 PM UTC
- investigating Jan 28, 2026, 01:04 PM UTC
Our upstream provider Vultr is currently experiencing a partial outage in their Singapore region. Their engineering team is actively working to resolve the issue as soon as possible. We regret any inconvenience this may cause.
- resolved Jan 28, 2026, 03:34 PM UTC
This incident has been resolved.
Minor January 19, 2026 Elastic Email Degraded Services 1d 22h Elastic Email
Started Jan 19, 2026, 10:07 AM UTC· resolved Jan 21, 2026, 08:20 AM UTC
- investigating Jan 19, 2026, 10:07 AM UTC
Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.
- monitoring Jan 20, 2026, 10:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 08:20 AM UTC
This incident has been resolved.
Minor January 19, 2026 Email Delivery Latency Affecting Login Verification 49m
Started Jan 19, 2026, 09:12 AM UTC· resolved Jan 19, 2026, 10:01 AM UTC
- investigating Jan 19, 2026, 09:12 AM UTC
We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email. This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.
- resolved Jan 19, 2026, 10:01 AM UTC
This incident has been resolved.
Minor January 9, 2026 Issue with Support Chat Tool 1h 5m Cloudways Support
Started Jan 09, 2026, 07:48 PM UTC· resolved Jan 09, 2026, 08:54 PM UTC
- identified Jan 09, 2026, 07:48 PM UTC
We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.
- resolved Jan 09, 2026, 08:54 PM UTC
This incident has been resolved.
Minor January 5, 2026 Issue with Chat tool 1h 26m Cloudways Support
Started Jan 05, 2026, 02:24 PM UTC· resolved Jan 05, 2026, 03:50 PM UTC
- investigating Jan 05, 2026, 02:24 PM UTC
We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.
- resolved Jan 05, 2026, 03:50 PM UTC
This incident has been resolved.
Minor December 30, 2025 Service Degradation Cloudways Platform 3h 8m Cloudways Cloud Platform Console
Started Dec 30, 2025, 12:01 PM UTC· resolved Dec 30, 2025, 03:09 PM UTC
- investigating Dec 30, 2025, 12:01 PM UTC
We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.
- identified Dec 30, 2025, 01:27 PM UTC
Our team is still actively investigating the ongoing issue. We want to assure you that all servers are operating normally and your websites remain fully accessible. We appreciate your continued patience and will provide further updates as soon as more information is available.
- monitoring Dec 30, 2025, 01:53 PM UTC
The fix has been successfully implemented. Our team is now actively monitoring the results to ensure everything is functioning smoothly. We appreciate your patience and will provide further updates if needed.
- resolved Dec 30, 2025, 03:09 PM UTC
This incident has been resolved.
Major December 29, 2025 Rackspace Webmail Access Issue 12h 46m Rackspace Email
Started Dec 29, 2025, 05:34 PM UTC· resolved Dec 30, 2025, 06:20 AM UTC
- investigating Dec 29, 2025, 05:34 PM UTC
Rackspace is currently facing issues with webmail login access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.
- resolved Dec 30, 2025, 06:20 AM UTC
This incident has been resolved.
Minor December 19, 2025 Network Performance Issues || Cloudflare 2d 6h Cloudflare Enterprise
Started Dec 19, 2025, 12:14 PM UTC· resolved Dec 21, 2025, 07:03 PM UTC
- identified Dec 19, 2025, 12:14 PM UTC
Cloudflare is currently investigating intermittent issues with network performance. Customers may observe unexpected errors while accessing websites that are proxied through Cloudflare or using the Cloudways Cloudflare Add-on. Our engineering team is actively monitoring the situation and will share further updates as more information becomes available. Customers who are not using Cloudflare are not affected.
- resolved Dec 21, 2025, 07:03 PM UTC
This incident has been resolved.
Notice December 5, 2025 Cloudflare Global Outage 8h 13m
Started Dec 05, 2025, 09:05 AM UTC· resolved Dec 05, 2025, 05:18 PM UTC
- investigating Dec 05, 2025, 09:05 AM UTC
We are aware of an ongoing Cloudflare network issue that may cause intermittent 5xx errors, connection timeouts, or degraded performance for applications using the Cloudways Cloudflare Add-on or any site proxied through Cloudflare directly. This aligns with the active incident reported on Cloudflare’s status page: https://www.cloudflarestatus.com/ Our engineering team is actively monitoring the situation and is in direct communication with Cloudflare to ensure the issue is resolved at the earliest. Customers who are not using Cloudflare are not affected. Further updates will be posted here as soon as new information becomes available.
- monitoring Dec 05, 2025, 09:16 AM UTC
we have been informed that a fix has been deployed for the issue that was causing intermittent 5xx errors and connectivity disruptions on websites proxied through Cloudflare. Our team is closely monitoring the situation along with Cloudflare to ensure full service stability. If you continue to experience any issues, please reach out to our support team. We will provide further updates as needed.
- resolved Dec 05, 2025, 05:18 PM UTC
This incident has been resolved.
Minor November 27, 2025 Vultr London Network Outage 3h 35m Vultr
Started Nov 27, 2025, 02:47 PM UTC· resolved Nov 27, 2025, 06:23 PM UTC
- investigating Nov 27, 2025, 02:47 PM UTC
Our upstream provider Vultr is currently experiencing a partial outage in the London region. Their network engineers are actively working to restore connectivity as quickly as possible. We sincerely regret the inconvenience this may cause and appreciate your patience while the issue is being resolved.
- monitoring Nov 27, 2025, 04:39 PM UTC
The network services are being restored, and our team is actively monitoring the current status.
- resolved Nov 27, 2025, 06:23 PM UTC
This incident has been resolved.
Minor November 24, 2025 New Addon Subscribers are Unable to Create Mailbox in Rackspace 10d 12h Rackspace Email
Started Nov 24, 2025, 01:44 PM UTC· resolved Dec 05, 2025, 02:40 AM UTC
- investigating Nov 24, 2025, 01:44 PM UTC
We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service. Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.
- investigating Nov 24, 2025, 01:44 PM UTC
We are continuing to investigate this issue.
- resolved Dec 05, 2025, 02:40 AM UTC
This incident has been resolved.
Minor November 23, 2025 Issues in Server Provisioning (with Vultr) 4d 5h Vultr
Started Nov 23, 2025, 08:42 PM UTC· resolved Nov 28, 2025, 02:42 AM UTC
- investigating Nov 23, 2025, 08:42 PM UTC
Vultr has reported an incident affecting global server provisioning operations. They are continuing to investigate, and we are monitoring the situation closely. We will provide updates as soon as more information becomes available. We regret any inconvenience caused.
- resolved Nov 28, 2025, 02:42 AM UTC
This incident has been resolved.