Cloudways Outage History

Our upstream provider Vultr is currently experiencing a partial outage in the London region. Their network engineers are actively working to restore connectivity as quickly as possible. We sincerely regret the inconvenience this may cause and appreciate your patience while the issue is being resolved.

We are currently facing a technical issue that is preventing new Rackspace Addon users from creating mailboxes in Rackspace's email service. Our team is working on resolving this matter. We apologize for any inconvenience this may cause and appreciate your patience.

We are continuing to investigate this issue.

Vultr has reported an incident affecting global server provisioning operations. They are continuing to investigate, and we are monitoring the situation closely. We will provide updates as soon as more information becomes available. We regret any inconvenience caused.

Cloudflare is currently facing a global service outage that’s affecting websites and services using their network. This includes the Cloudways website, platform and related services. We’re actively monitoring Cloudflare’s updates and will keep our customers informed as the situation evolves.

We are continuing to monitor the Cloudflare status.

We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.

We are currently investigating an issue where creation events for DigitalOcean Server provisioning is failing. As a result, users may experience errors when creating DO servers, cloning servers. Our engineering team is actively working on it to resolve the issue. We apologize for the inconvenience and will provide further updates as more information becomes available.

We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.

We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available

Rackspace is currently experiencing an issue affecting access to Webmail. We would like to confirm that our engineers are continuously in contact with the Rackspace team and reviewing this. We will update you as soon as we secure any successful response and full service is restored.

We are encountering difficulties adding servers at DigitalOcean in several regions. Our team is collaborating closely with the DigitalOcean support team to address the issue and will provide updates on this page as soon as new information is available. We sincerely apologize for the inconvenience.

Our team is aware and investigating the issue with the chat tool support team. We will update you here as soon as we have more information. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Currently, we are experiencing degraded services with Elastic Email service affecting a subset of customers and causing timeout errors while sending emails. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.

We’re currently experiencing connectivity issues with Elastic Email, which are affecting email sending and domain verification. Our team is actively working with the Elastic Email support team to resolve the problem as quickly as possible. We’ll keep you updated with any progress. We apologize for the inconvenience and appreciate your patience while we work on this.

We’re currently experiencing some performance delays on the platform’s user interface. Our team is actively investigating the cause and working diligently to restore optimal performance shortly. We appreciate your patience and understanding.

Rackspace is currently facing issues with accessing webmail along with minor delays in email delivery. Their engineering team is actively investigating the issue to restore full functionality as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

We are currently aware of an issue with our upstream provider, Vultr, in the Seoul region. As a result, our customers are unable to add new servers or clone existing ones in that region. We are in close coordination with Vultr and will provide an update as soon as we have more information. Any inconvenience caused is deeply regretted.

We are actively investigating an issue with the Elastic Email service that is causing an inconvenience. We sincerely apologize for any disruption and are working closely with Elastic Email to resolve this as quickly as possible

We are continuing to investigate this issue.

Object Cache Pro feature is facing issues due to plugin's API outage. You might not be able to enable Object Cache Pro feature from Cloudways dashboard, which is available only for Wordpress & Woocommerce applications. We are in close coordination with OCP team to get it resolved ASAP. We'll provide an update as soon as its resolved.

Rackspace is currently facing issues with webmail login and Control Panel access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.

Our engineering team is actively investigating an issue with the "Add Application" and "service unavailable" errors that some users are experiencing during login and checkout. We understand this is causing an inconvenience, and we sincerely apologize. Our teams are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information. Thank you for your patience.

We're currently experiencing a technical issue affecting some platform features, including the Monitoring, Restore Points, Staging, and Cloning sections. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be shared as soon as more information becomes available.

We are continuing to investigate this issue.

We are currently experiencing an issue with some applications in the US region. Our engineering team is actively working to identify and resolve the issue. During this time, users may experience difficulties accessing their websites. We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. We will provide updates as soon as we have additional information.