Cloudways experienced a minor incident on May 25, 2026 affecting Rackspace Email, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Rackspace Email
Update timeline
- investigating May 25, 2026, 01:04 PM UTC
We are currently receiving multiple reports from customers who are unable to add mailboxes or log in to their Rackspace mailboxes. The issue has already been identified by the Rackspace team, and they are actively working toward a resolution. We will update our status page with further information as soon as we receive additional updates from Rackspace. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
- resolved May 28, 2026, 12:26 PM UTC
This incident has been resolved.