Cloudways incident
Digital Ocean Block Storage Performance Issue - New York Region
Cloudways experienced a minor incident on May 20, 2026 affecting DigitalOcean, lasting 11h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 01:31 AM UTC
We are observing an issue with some of the Block Storage Volume Performance in the New York region on Digital Ocean. During this time, users may experience degraded write performance and intermittent impact to services dependent on the affected storage infrastructure. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.
- monitoring May 20, 2026, 02:48 AM UTC
DO team has implemented mitigation measures for the infrastructure issue affecting Block Storage Volumes in the NYC3 region. The team is monitoring the situation, and we will share another update once the issue is fully resolved
- resolved May 20, 2026, 12:40 PM UTC
This incident has been resolved.