Resolved after 16 hours 15 minutes, affecting Rackspace Email, on August 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Rackspace Email
Update timeline
- investigating Aug 03, 2026, 02:41 PM UTC
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
- monitoring Aug 04, 2026, 06:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 06:56 AM UTC
This incident has been resolved.
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