Cloudways incident

Cloudways Autonomous: Partial Service Degradation

Minor Resolved View vendor source →

Cloudways experienced a minor incident on February 12, 2026 affecting Cloudways Cloud Platform Console, lasting 16h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 02:43 PM UTC
Resolved
Feb 13, 2026, 07:16 AM UTC
Duration
16h 33m
Detected by Pingoru
Feb 12, 2026, 02:43 PM UTC

Affected components

Cloudways Cloud Platform Console

Update timeline

  1. investigating Feb 12, 2026, 02:43 PM UTC

    Some Cloudways Autonomous applications hosted in the London region may experience temporary connectivity issues due to a partial disruption in the underlying storage service. Our team is actively working with the infrastructure provider to restore full stability as quickly as possible.

  2. investigating Feb 12, 2026, 02:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 12, 2026, 10:47 PM UTC

    Storage service is stable and fully restored. Our team continues to monitor system performance.

  4. resolved Feb 13, 2026, 07:16 AM UTC

    The issue has been resolved. Please contact our support if you continue to experience any related issues.