Clerk Outage History

Status: Investigating Elevated errors were observed in platform API when communicating with an upstream service Affected components Platform API (Degraded performance)

Status: Investigating Endpoints that use analytics (such as dashboard charts) are encountering timeouts. We are investigating. Affected components Analytics (Partial outage)

Status: Investigating We are investigating elevated level of internal errors in APIs. Affected components Analytics (Degraded performance) Dashboard (Degraded performance)

Status: Investigating There is an ongoing upstream issue with Cloudflare's API which is impacting the provisioning of domains. https://www.cloudflarestatus.com/incidents/znll7lfnd35h Affected components Go live (Degraded performance)

Status: Investigating Our upstream database provider is facing issues with a specific region where our database is deployed, we're currently seeing intermittent errors on the SCIM services. The rest of clerk is not affected Affected components SCIM (Degraded performance)

Status: Investigating Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page. Affected components Account Portal (Partial outage)

Status: Investigating We are currently investigating an issue where Clerk JS cannot be downloaded, preventing sign in or sign up when using Clerk components. We believe this is related to DNS clerk.[your_domain].com "clerk.[your_domain].com": http://clerk.domain.com, and are working to discover the cause and scope of the issue. Affected components User and authentication (Partial outage)

Status: Investigating Dashboard down Affected components Go live (Full outage) Analytics (Full outage) Dashboard (Full outage) Search (Full outage)

Status: Investigating We are currently investigating an increased error rate affecting our APIs. We will provide updates as more information becomes available. Affected components Billing (Degraded performance) Machine authentication (Degraded performance) Platform API (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) Account Portal (Degraded performance) User and authentication (Degraded performance)

Status: Investigating Intermittent disruptions as part of expected infrastructure updates. Affected components Development Services (Partial outage)

Status: Investigating We are investigating a drop in Platform API traffic. Affected components B2B SaaS (Operational) Dashboard (Operational) Search (Operational) Development Services (Operational) Go live (Operational) Analytics (Operational) SMS delivery (Operational) Account Portal (Operational) Email delivery (Operational) Billing (Operational) Session management (Operational) Machine authentication (Operational) Webhooks (Operational) User and authentication (Operational) Platform API (Partial outage)

Status: Investigating We've noticed small delays in a small subset of webhooks. We are currently investigating Affected components Webhooks (Degraded performance)

Status: Investigating We're investigating intermittent errors affecting API requests. Some requests may experience elevated latency or failures. Affected components Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) Account Portal (Degraded performance)

Status: Investigating We're investigating increased latency in our services. Affected components Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Session management (Degraded performance)

Status: Investigating We're still investigating the root cause and enabling mitigations for this problem. Affected components Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance)

Status: Investigating A mitigation mechanism was turned on, and sessions are showing early recovering signals. Affected components Billing (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance)

Status: Investigating Development instances are currently down. We are investigating. We do not expect this to extend to production instances.

Status: Investigating We're continuing investigating the issue, and will post more updates soon

Status: Investigating We are investigating an issue with DNS resolution for development hosts on our accounts.dev "accounts.dev": http://accounts.dev domain. Production instances are unaffected

Status: Investigating We have made a configuration change and are monitoring for signs of recovery. Continuing to investigate the root cause.

Status: Investigating We're continuing to investigate the root cause. Working with our DNS provider to resolve the issue

Status: Investigating Our metrics have indicated that for a small percentage of customers, Apple mail services (any email with @icloud.com or @me.com) are consistently blocking emails sent from Clerk or marking them as spam. We have not seen any pattern around why this happens to some customers and not others, and have no information around why Apple is blocking emails. This appears to apply only to Apple email addresses, not email addresses from any other provider. We are actively investigating and trying to get more information from Apple around how this can be resolved. Affected components Email delivery (Degraded performance)