Clerk Outage History

Clerk is up right now

Clerk had 46 outages in the last 2 years — averaging 1.9 incidents per month.

There were 46 Clerk outages since September 12, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clerk.com

Minor August 4, 2026

Increased API latency and errors

Detected by Pingoru
Aug 04, 2026, 11:40 PM UTC
Resolved
Aug 04, 2026, 11:40 PM UTC
Duration
—
Affected: Authentication & User
Timeline · 4 updates
  1. investigating Aug 04, 2026, 11:03 PM UTC

    Status: Investigating We are currently investigating an increase in latency and errors in our FAPI and BAPI services. Affected components Authentication & User (Degraded performance)

  2. identified Aug 04, 2026, 11:14 PM UTC

    Status: Identified We've identified the issue with our upstream provider and are working on resolution. Affected components Authentication & User (Degraded performance)

  3. monitoring Aug 04, 2026, 11:29 PM UTC

    Status: Monitoring Our upstream provider has applied a fix and we've seen latency and errors subside. We continue to monitor the situation. Affected components Authentication & User (Degraded performance)

  4. resolved Aug 04, 2026, 11:40 PM UTC

    Status: Resolved We've resolved the issue with our upstream provider. Affected components Authentication & User (Operational)

Read the full incident report →

Minor August 1, 2026

Increased error rate

Detected by Pingoru
Aug 01, 2026, 10:04 AM UTC
Resolved
Aug 01, 2026, 10:04 AM UTC
Duration
—
Affected: Dashboard searchApplication "Go live"WebhooksEmail DeliverySMS DeliveryEmail deliveryMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingMachine authenticationWebhooksSMS deliveryDevelopment ServicesDashboardDashboard analyticsSCIM
Timeline · 4 updates
  1. identified Aug 01, 2026, 09:11 AM UTC

    Status: Identified Elevated error rates in several services Affected components B2B SaaS (Partial outage) Go live (Partial outage) User and authentication (Partial outage) Platform API (Partial outage) Analytics (Partial outage) Dashboard (Partial outage) Development Services (Partial outage) Account Portal (Partial outage) Email delivery (Partial outage) SMS delivery (Partial outage) Billing (Partial outage) Webhooks (Partial outage) Session management (Partial outage) Search (Partial outage) Machine authentication (Partial outage) SCIM (Partial outage)

  2. resolved Aug 01, 2026, 09:12 AM UTC

    Status: Resolved All systems are operational Affected components Analytics (Operational) User and authentication (Operational) Platform API (Operational) SCIM (Operational) Webhooks (Operational) B2B SaaS (Operational) SMS delivery (Operational) Session management (Operational) Search (Operational) Development Services (Operational) Account Portal (Operational) Email delivery (Operational) Go live (Operational) Billing (Operational) Dashboard (Operational) Machine authentication (Operational)

  3. identified Aug 01, 2026, 10:04 AM UTC

    Status: Identified Elevated error rate across all service Affected components Analytics (Degraded performance) SMS delivery (Degraded performance) Machine authentication (Degraded performance) SCIM (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) User and authentication (Degraded performance) Search (Degraded performance) Webhooks (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Development Services (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) Go live (Degraded performance) Session management (Degraded performance)

  4. resolved Aug 01, 2026, 10:04 AM UTC

    Status: Resolved All systems are operational Affected components Development Services (Operational) SCIM (Operational) SMS delivery (Operational) Billing (Operational) Platform API (Operational) Webhooks (Operational) B2B SaaS (Operational) Go live (Operational) User and authentication (Operational) Session management (Operational) Machine authentication (Operational) Email delivery (Operational) Analytics (Operational) Search (Operational) Account Portal (Operational) Dashboard (Operational)

Read the full incident report →

Minor July 31, 2026

Elevated error rate in domain provisioning

Detected by Pingoru
Jul 31, 2026, 01:00 PM UTC
Resolved
Jul 31, 2026, 01:00 PM UTC
Duration
—
Affected: Application "Go live"
Timeline · 4 updates
  1. investigating Jul 31, 2026, 12:23 PM UTC

    Status: Investigating Elevated error rates when provision a custom domain. Existing live applications and sign-in/sign-up and sessions are not affected. Affected components Go live (Degraded performance)

  2. identified Jul 31, 2026, 12:28 PM UTC

    Status: Identified Domain provisioning is currently delayed due to degraded availability at a third-party infrastructure provider. Existing live applications and session/sign-in/sign-up traffic are not affected. Affected domains will provision automatically once the provider recovers. No action is needed on your side. We will update once resolved. Affected components Go live (Degraded performance)

  3. monitoring Jul 31, 2026, 12:52 PM UTC

    Status: Monitoring A fix has been implement by the downstream provider. We are closely monitoring. Affected components Go live (Degraded performance)

  4. resolved Jul 31, 2026, 01:00 PM UTC

    Status: Resolved Custom domain provisioning is fully operational again Affected components Go live (Operational)

Read the full incident report →

Minor July 16, 2026

Elevated API Errors

Detected by Pingoru
Jul 16, 2026, 02:01 PM UTC
Resolved
Jul 16, 2026, 02:01 PM UTC
Duration
—
Affected: Dashboard searchApplication "Go live"WebhooksEmail DeliverySMS DeliveryEmail deliveryMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingMachine authenticationWebhooksSMS deliveryDashboardDashboard analyticsSCIM
Timeline · 5 updates
  1. investigating Jul 16, 2026, 01:04 PM UTC

    Status: Investigating Reports of 429 error responses from API endpoints

  2. investigating Jul 16, 2026, 01:08 PM UTC

    Status: Investigating We're continuing to investigate. Affected components Analytics (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Session management (Degraded performance) Go live (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) SCIM (Degraded performance) Webhooks (Degraded performance) Email delivery (Degraded performance) Search (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Machine authentication (Degraded performance) B2B SaaS (Degraded performance)

  3. investigating Jul 16, 2026, 01:27 PM UTC

    Status: Investigating We're continuing to investigate. Affected components Session management (Degraded performance) Search (Degraded performance) Analytics (Degraded performance) Dashboard (Degraded performance) Platform API (Degraded performance) Machine authentication (Degraded performance) Account Portal (Degraded performance) Webhooks (Degraded performance) Go live (Degraded performance) User and authentication (Degraded performance) SMS delivery (Degraded performance) SCIM (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) Billing (Degraded performance)

  4. monitoring Jul 16, 2026, 01:45 PM UTC

    Status: Monitoring We've deployed a fix and are seeing error rates decrease. We are monitoring. Affected components Email delivery (Degraded performance) Platform API (Degraded performance) Go live (Degraded performance) Analytics (Degraded performance) SMS delivery (Degraded performance) Dashboard (Degraded performance) Machine authentication (Degraded performance) Account Portal (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Search (Degraded performance) Webhooks (Degraded performance) Session management (Degraded performance) SCIM (Degraded performance) B2B SaaS (Degraded performance)

  5. resolved Jul 16, 2026, 02:01 PM UTC

    Status: Resolved We have confirmed that error rates have returned to baseline. Affected components Analytics (Operational) Session management (Operational) Platform API (Operational) Billing (Operational) Machine authentication (Operational) Account Portal (Operational) SCIM (Operational) Webhooks (Operational) B2B SaaS (Operational) Go live (Operational) SMS delivery (Operational) Dashboard (Operational) Email delivery (Operational) User and authentication (Operational) Search (Operational)

Read the full incident report →

Minor July 16, 2026

Increased latency on our APIs

Detected by Pingoru
Jul 16, 2026, 07:58 AM UTC
Resolved
Jul 16, 2026, 07:58 AM UTC
Duration
—
Affected: Dashboard searchMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingDashboard
Timeline · 2 updates
  1. investigating Jul 16, 2026, 07:56 AM UTC

    Status: Investigating There is increased latency on our APIs. We are investigating. Affected components User and authentication (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Session management (Degraded performance) Search (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) B2B SaaS (Degraded performance)

  2. resolved Jul 16, 2026, 07:58 AM UTC

    Status: Resolved There was a service degradation on our caching layer that affected the latency of our APIs. The caching layer is back to normal and latency dropped to normal levels. Affected components Search (Operational) Account Portal (Operational) Platform API (Operational) B2B SaaS (Operational) User and authentication (Operational) Billing (Operational) Dashboard (Operational) Session management (Operational)

Read the full incident report →

Minor July 13, 2026

Elevated errors while configuring domains

Detected by Pingoru
Jul 13, 2026, 01:37 AM UTC
Resolved
Jul 13, 2026, 01:37 AM UTC
Duration
—
Affected: Application "Go live"
Timeline · 3 updates
  1. monitoring Jul 12, 2026, 10:05 PM UTC

    Status: Monitoring We are observing elevated errors while provisioning domains Affected components Go live (Partial outage)

  2. monitoring Jul 12, 2026, 11:10 PM UTC

    Status: Monitoring The underlying issue has been resolved, a downstream provider incident. Domains which failed to be provisioned are now being reprocessed and succeeding. We are continuing to monitor. Affected components Go live (Partial outage)

  3. resolved Jul 13, 2026, 01:37 AM UTC

    Status: Resolved All domains have been processed from this incident. Affected components Go live (Operational)

Read the full incident report →

Minor July 9, 2026

Elevated errors in Account Portal

Detected by Pingoru
Jul 09, 2026, 08:43 PM UTC
Resolved
Jul 09, 2026, 08:43 PM UTC
Duration
—
Affected: Hosted UIs (Account Portal)
Timeline · 2 updates
  1. investigating Jul 09, 2026, 08:38 PM UTC

    Status: Investigating We are observing evaluated errors in account portal and actively investigating the source of the problem Affected components Account Portal (Degraded performance)

  2. resolved Jul 09, 2026, 08:43 PM UTC

    Status: Resolved The underlying issue has been identified and the Account Portal is now fully functioning again. Affected components Account Portal (Operational)

Read the full incident report →

Minor July 1, 2026

Delay in webhook delivery

Detected by Pingoru
Jul 01, 2026, 05:26 PM UTC
Resolved
Jul 01, 2026, 05:26 PM UTC
Duration
—
Affected: WebhooksWebhooks
Timeline · 2 updates
  1. investigating Jul 01, 2026, 05:12 PM UTC

    Status: Investigating We are investigating delays in webhook delivery. We have deployed mitigations and are continuing to monitor. Affected components Webhooks (Degraded performance)

  2. resolved Jul 01, 2026, 05:26 PM UTC

    Status: Resolved We have identified the cause of the delays and our mitigations have been successful. We are continuing to monitor webhook delivery. Affected components Webhooks (Operational)

Read the full incident report →

Minor June 18, 2026

SVGs are not loading properly

Detected by Pingoru
Jun 18, 2026, 08:23 PM UTC
Resolved
Jun 18, 2026, 08:23 PM UTC
Duration
—
Affected: Authentication & UserHosted UIs (Account Portal)
Timeline · 3 updates
  1. investigating Jun 18, 2026, 06:26 PM UTC

    Status: Investigating SVGs are not loading properly, the team is investigating a fix Affected components User and authentication (Degraded performance) Account Portal (Degraded performance)

  2. monitoring Jun 18, 2026, 08:13 PM UTC

    Status: Monitoring A fix has been deployed and we're seeing improved rates of resolution on the SVGs Affected components User and authentication (Operational) Account Portal (Operational)

  3. resolved Jun 18, 2026, 08:23 PM UTC

    Status: Resolved A fix has been published and confirmed it's now resolving SVGs correctly Affected components User and authentication (Operational) Account Portal (Operational)

Read the full incident report →

Minor June 18, 2026

Dashboard analytics not loading properly

Detected by Pingoru
Jun 18, 2026, 04:18 PM UTC
Resolved
Jun 18, 2026, 04:18 PM UTC
Duration
—
Affected: DashboardDashboard analytics
Timeline · 4 updates
  1. investigating Jun 18, 2026, 03:43 PM UTC

    Status: Investigating Dashboard Overview page is not loading properly. Affected components Analytics (Degraded performance) Dashboard (Degraded performance)

  2. identified Jun 18, 2026, 04:16 PM UTC

    Status: Identified Issue identified Affected components Analytics (Degraded performance) Dashboard (Degraded performance)

  3. monitoring Jun 18, 2026, 04:17 PM UTC

    Status: Monitoring A fix has been implemented, we are currently monitoring the affected services. Affected components Dashboard (Operational) Analytics (Operational)

  4. resolved Jun 18, 2026, 04:18 PM UTC

    Status: Resolved Services are up and running. Affected components Analytics (Operational) Dashboard (Operational)

Read the full incident report →

Minor June 15, 2026

Elevated errors on Platform-API

Detected by Pingoru
Jun 15, 2026, 03:26 PM UTC
Resolved
Jun 15, 2026, 03:26 PM UTC
Duration
—
Affected: Platform API
Timeline · 3 updates
  1. investigating Jun 15, 2026, 03:17 PM UTC

    Status: Investigating Elevated errors were observed in platform API when communicating with an upstream service Affected components Platform API (Degraded performance)

  2. resolved Jun 15, 2026, 03:26 PM UTC

    Status: Resolved Systems are fully operational Affected components Platform API (Operational)

  3. monitoring Jun 15, 2026, 03:30 PM UTC

    Status: Monitoring Issue identified. We are monitoring Affected components Platform API (Degraded performance)

Read the full incident report →

Minor June 12, 2026

Elevated errors or delays for Clerk application going live

Detected by Pingoru
Jun 12, 2026, 03:29 PM UTC
Resolved
Jun 12, 2026, 03:29 PM UTC
Duration
—
Affected: Application "Go live"
Timeline · 3 updates
  1. identified Jun 12, 2026, 02:48 PM UTC

    Status: Identified An upstream provider has a partial outage. Errors or delays might be encountered when a Clerk application goes live. We are monitoring the situation. Affected components Go live (Degraded performance)

  2. monitoring Jun 12, 2026, 03:13 PM UTC

    Status: Monitoring A fix has been implemented by the upstream provider. We are monitoring the results Affected components Go live (Degraded performance)

  3. resolved Jun 12, 2026, 03:29 PM UTC

    Status: Resolved All systems are operational Affected components Go live (Operational)

Read the full incident report →

Minor June 9, 2026

Analytics API I/O timeouts

Detected by Pingoru
Jun 09, 2026, 10:37 PM UTC
Resolved
Jun 09, 2026, 10:37 PM UTC
Duration
—
Affected: Dashboard analytics
Timeline · 3 updates
  1. investigating Jun 09, 2026, 09:56 PM UTC

    Status: Investigating Endpoints that use analytics (such as dashboard charts) are encountering timeouts. We are investigating. Affected components Analytics (Partial outage)

  2. monitoring Jun 09, 2026, 10:11 PM UTC

    Status: Monitoring We've mitigated a connection issue with the Analytics API and are now monitoring. Affected components Analytics (Operational)

  3. resolved Jun 09, 2026, 10:37 PM UTC

    Status: Resolved For about 30 minutes 50% of requests to our Analytics service failed due to a broken database connection. We have remediated the issue and will deploy improved connection-healing to further harden this service. Affected components Analytics (Operational)

Read the full incident report →

Minor May 28, 2026

Elevated Errors in APIs

Detected by Pingoru
May 28, 2026, 08:32 PM UTC
Resolved
May 28, 2026, 08:32 PM UTC
Duration
—
Affected: DashboardDashboard analytics
Timeline · 3 updates
  1. investigating May 28, 2026, 07:16 PM UTC

    Status: Investigating We are investigating elevated level of internal errors in APIs. Affected components Analytics (Degraded performance) Dashboard (Degraded performance)

  2. monitoring May 28, 2026, 07:30 PM UTC

    Status: Monitoring We have deployed a mitigation to our APIs and observed errors return to a normal level. We are continuing to investigate and monitor. Affected components Analytics (Operational) Dashboard (Operational)

  3. resolved May 28, 2026, 08:32 PM UTC

    Status: Resolved APIs have returned to normal operation. Affected components Analytics (Operational) Dashboard (Operational)

Read the full incident report →

Minor May 26, 2026

Elevated 500 rates on API responses

Detected by Pingoru
May 26, 2026, 10:26 PM UTC
Resolved
May 26, 2026, 10:26 PM UTC
Duration
—
Affected: WebhooksEmail DeliverySMS DeliveryEmail deliveryMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingMachine authenticationWebhooksSMS deliveryDashboardSCIM
Timeline · 7 updates

Read the full incident report →

Minor May 22, 2026

Issue with Provisioning Domains

Detected by Pingoru
May 22, 2026, 09:43 PM UTC
Resolved
May 22, 2026, 09:43 PM UTC
Duration
—
Affected: Application "Go live"
Timeline · 3 updates
  1. investigating May 22, 2026, 03:48 PM UTC

    Status: Investigating There is an ongoing upstream issue with Cloudflare's API which is impacting the provisioning of domains. https://www.cloudflarestatus.com/incidents/znll7lfnd35h Affected components Go live (Degraded performance)

  2. monitoring May 22, 2026, 04:53 PM UTC

    Status: Monitoring Our upstream provider has implemented a fix for domain provisioning. We are seeing signs of recovery and are continuing to monitor the situation. Affected components Go live (Degraded performance)

  3. resolved May 22, 2026, 09:43 PM UTC

    Status: Resolved Systems are back to normal. Affected components Go live (Operational)

Read the full incident report →

Minor May 14, 2026

SCIM services are facing intermittent errors

Detected by Pingoru
May 14, 2026, 09:05 PM UTC
Resolved
May 14, 2026, 09:05 PM UTC
Duration
—
Affected: SCIM
Timeline · 3 updates
  1. investigating May 14, 2026, 08:37 PM UTC

    Status: Investigating Our upstream database provider is facing issues with a specific region where our database is deployed, we're currently seeing intermittent errors on the SCIM services. The rest of clerk is not affected Affected components SCIM (Degraded performance)

  2. monitoring May 14, 2026, 08:47 PM UTC

    Status: Monitoring We're monitoring the database health, no error has been found on the last 10 minutes. Affected components SCIM (Degraded performance)

  3. resolved May 14, 2026, 09:05 PM UTC

    Status: Resolved The upstream provider marked the issue as resolved, we're continuing to monitor the database, but no error was observed. Affected components SCIM (Operational)

Read the full incident report →

Minor May 11, 2026

Account Portal not Redirecting

Detected by Pingoru
May 11, 2026, 05:19 PM UTC
Resolved
May 11, 2026, 05:19 PM UTC
Duration
—
Affected: Hosted UIs (Account Portal)
Timeline · 3 updates
  1. investigating May 11, 2026, 03:00 PM UTC

    Status: Investigating Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page. Affected components Account Portal (Partial outage)

  2. monitoring May 11, 2026, 03:30 PM UTC

    Status: Monitoring We have deployed a mitigation and are observing. Affected components Account Portal (Operational)

  3. resolved May 11, 2026, 05:19 PM UTC

    Status: Resolved The issue has been resolved. Affected components Account Portal (Operational)

Read the full incident report →

Minor May 8, 2026

Sign-in Clerk components unavailable for some domains

Detected by Pingoru
May 08, 2026, 02:40 PM UTC
Resolved
May 08, 2026, 02:40 PM UTC
Duration
—
Affected: Authentication & User
Timeline · 3 updates
  1. investigating May 08, 2026, 11:02 AM UTC

    Status: Investigating We are currently investigating an issue where Clerk JS cannot be downloaded, preventing sign in or sign up when using Clerk components. We believe this is related to DNS clerk.[your_domain].com "clerk.[your_domain].com": http://clerk.domain.com, and are working to discover the cause and scope of the issue. Affected components User and authentication (Partial outage)

  2. monitoring May 08, 2026, 11:38 AM UTC

    Status: Monitoring We have observed that failures to load Clerk JS (reported by dashboard.clerk.com: http://dashboard.clerk.com) last occurred 30minutes ago, and this would correlate with failures reported from Clerk applications. We are in contact with our DNS providers to understand the root cause. Affected components User and authentication (Degraded performance)

  3. resolved May 08, 2026, 02:40 PM UTC

    Status: Resolved We continue to work with our DNS provider to discover the source of the issue. We currently believe approximately 0.37% of traffic was impacted by being unable to resolve DNS of the CDN that provides ClerkJS. Affected components User and authentication (Operational)

Read the full incident report →

Minor May 8, 2026

Dashboard down

Detected by Pingoru
May 08, 2026, 02:17 AM UTC
Resolved
May 08, 2026, 02:17 AM UTC
Duration
—
Affected: Dashboard searchApplication "Go live"DashboardDashboard analytics
Timeline · 3 updates
  1. investigating May 08, 2026, 01:39 AM UTC

    Status: Investigating Dashboard down Affected components Go live (Full outage) Analytics (Full outage) Dashboard (Full outage) Search (Full outage)

  2. monitoring May 08, 2026, 01:48 AM UTC

    Status: Monitoring The Dashboard has been restored and we are currently monitoring the issue. Affected components Dashboard (Operational) Search (Operational) Go live (Operational) Analytics (Operational)

  3. resolved May 08, 2026, 02:17 AM UTC

    Status: Resolved We have identified the root cause and are putting in place mitigations to ensure this does not happen in the future. Affected components Go live (Operational) Analytics (Operational) Dashboard (Operational) Search (Operational)

Read the full incident report →

Minor April 26, 2026

/handshake endpoint failures

Detected by Pingoru
Apr 26, 2026, 07:26 AM UTC
Resolved
Apr 26, 2026, 07:26 AM UTC
Duration
—
Affected: Dashboard searchApplication "Go live"WebhooksEmail DeliverySMS DeliveryEmail deliveryMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingMachine authenticationWebhooksSMS deliveryDevelopment ServicesDashboardDashboard analytics
Timeline · 2 updates
  1. identified Apr 26, 2026, 06:50 AM UTC

    Status: Identified Visitors with stale authentication tokens in server-rendered applications are seeing failures on our /handshake endpoint. Affected components Webhooks (Operational) B2B SaaS (Operational) Account Portal (Operational) Billing (Operational) Session management (Degraded performance) Search (Operational) Platform API (Operational) Analytics (Operational) SMS delivery (Operational) User and authentication (Operational) Dashboard (Operational) Email delivery (Operational) Go live (Operational) Machine authentication (Operational) Development Services (Operational)

  2. resolved Apr 26, 2026, 07:26 AM UTC

    Status: Resolved The issue has been resolved Affected components Session management (Operational) Account Portal (Operational) B2B SaaS (Operational) Analytics (Operational) User and authentication (Operational) Dashboard (Operational) Webhooks (Operational) Email delivery (Operational) Go live (Operational) Development Services (Operational) SMS delivery (Operational) Billing (Operational) Search (Operational) Machine authentication (Operational) Platform API (Operational)

Read the full incident report →

Minor April 25, 2026

Intermittent Issues with Development Services

Detected by Pingoru
Apr 25, 2026, 02:52 PM UTC
Resolved
Apr 25, 2026, 02:52 PM UTC
Duration
—
Affected: Development Services
Timeline · 2 updates
  1. investigating Apr 25, 2026, 08:00 AM UTC

    Status: Investigating Intermittent disruptions as part of expected infrastructure updates. Affected components Development Services (Partial outage)

  2. resolved Apr 25, 2026, 02:52 PM UTC

    Status: Resolved Development services are back to normal. Affected components Development Services (Operational)

Read the full incident report →

Minor April 22, 2026

Partial Outage on Platform API

Detected by Pingoru
Apr 22, 2026, 07:03 AM UTC
Resolved
Apr 22, 2026, 07:03 AM UTC
Duration
—
Affected: Dashboard searchApplication "Go live"WebhooksEmail DeliverySMS DeliveryEmail deliveryMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingMachine authenticationWebhooksSMS deliveryDevelopment ServicesDashboardDashboard analytics
Timeline · 4 updates
  1. investigating Apr 22, 2026, 06:33 AM UTC

    Status: Investigating We are investigating a drop in Platform API traffic. Affected components B2B SaaS (Operational) Dashboard (Operational) Search (Operational) Development Services (Operational) Go live (Operational) Analytics (Operational) SMS delivery (Operational) Account Portal (Operational) Email delivery (Operational) Billing (Operational) Session management (Operational) Machine authentication (Operational) Webhooks (Operational) User and authentication (Operational) Platform API (Partial outage)

  2. identified Apr 22, 2026, 06:55 AM UTC

    Status: Identified We identified a bug in a third-party provider that was using an older SDK version. This issue affected users attempting to create or update applications through the Platform API. Affected components SMS delivery (Operational) User and authentication (Operational) Search (Operational) Machine authentication (Operational) Go live (Operational) Analytics (Operational) Dashboard (Operational) Webhooks (Operational) B2B SaaS (Operational) Email delivery (Operational) Session management (Operational) Billing (Operational) Development Services (Operational) Account Portal (Operational) Platform API (Partial outage)

  3. monitoring Apr 22, 2026, 07:02 AM UTC

    Status: Monitoring We upgraded the SDK to the latest version and are continuing to monitor the situation. Affected components Webhooks (Operational) SMS delivery (Operational) Billing (Operational) Email delivery (Operational) Go live (Operational) Dashboard (Operational) Machine authentication (Operational) B2B SaaS (Operational) Analytics (Operational) Account Portal (Operational) Platform API (Partial outage) User and authentication (Operational) Session management (Operational) Search (Operational) Development Services (Operational)

  4. resolved Apr 22, 2026, 07:03 AM UTC

    Status: Resolved All Platform API functionality has been fully restored. Affected components Dashboard (Operational) Billing (Operational) Search (Operational) Development Services (Operational) Platform API (Operational) Account Portal (Operational) Webhooks (Operational) Analytics (Operational) SMS delivery (Operational) User and authentication (Operational) Session management (Operational) Machine authentication (Operational) B2B SaaS (Operational) Email delivery (Operational) Go live (Operational)

Read the full incident report →

Minor April 8, 2026

Satellite domain failures

Detected by Pingoru
Apr 08, 2026, 04:06 AM UTC
Resolved
Apr 08, 2026, 04:06 AM UTC
Duration
—
Affected: Authentication & User
Timeline · 3 updates
  1. identified Apr 08, 2026, 03:42 AM UTC

    Status: Identified Beginning 1:44am UTC: A subset of customers using satellite domains began experiencing failures. The issue has been identified and is being reverted. Affected components User and authentication (Degraded performance)

  2. monitoring Apr 08, 2026, 03:50 AM UTC

    Status: Monitoring Revert has been deployed and systems have stabilized. We will continue to monitor. Affected components User and authentication (Degraded performance)

  3. resolved Apr 08, 2026, 04:06 AM UTC

    Status: Resolved The incident has resolved. Affected components User and authentication (Operational)

Read the full incident report →