Clerk experienced a minor incident on August 31, 2026 affecting Dashboard search and Application "Go live" and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 01:55 PM UTC
Status: Investigating We are investigating elevated latency and intermittent timeouts affecting Clerk API requests. Some customers may experience slow responses when loading user and organization data. Our team is actively investigating and will share another update as soon as more information is available. Affected components Email delivery (Degraded performance) Application "Go live" (Degraded performance) Dashboard analytics (Degraded performance) SMS delivery (Degraded performance) Authentication & User (Degraded performance) Dashboard (Degraded performance) Dashboard search (Degraded performance) Platform API (Degraded performance) Webhooks (Degraded performance) Machine authentication (Degraded performance) Hosted UIs (Account Portal) (Degraded performance)
- identified Aug 31, 2026, 02:42 PM UTC
Status: Identified We identified elevated traffic affecting the Backend API and user-related requests, resulting in increased latency and intermittent failures. Mitigation has been applied, and we are monitoring its effect. We will provide another update as we confirm service stability. Affected components Webhooks (Operational) Dashboard analytics (Operational) Authentication & User (Degraded performance) Hosted UIs (Account Portal) (Operational) Platform API (Operational) Email delivery (Operational) Application "Go live" (Operational) SMS delivery (Operational) Dashboard (Operational) Dashboard search (Operational) Machine authentication (Operational)
- monitoring Aug 31, 2026, 03:22 PM UTC
Status: Monitoring Mitigation has been applied and API performance has stabilized. We've deployed additional safeguards and are monitoring to confirm continued stability. Affected components Webhooks (Operational) Email delivery (Operational) Dashboard analytics (Operational) Authentication & User (Operational) Dashboard (Operational) Hosted UIs (Account Portal) (Operational) Platform API (Operational) Application "Go live" (Operational) SMS delivery (Operational) Dashboard search (Operational) Machine authentication (Operational)
- resolved Aug 31, 2026, 03:40 PM UTC
Status: Resolved API performance has remained stable following mitigation. This incident has been resolved. Affected components Authentication & User (Operational) Machine authentication (Operational) Platform API (Operational) Webhooks (Operational) Dashboard (Operational) Dashboard search (Operational) Hosted UIs (Account Portal) (Operational) Email delivery (Operational) Application "Go live" (Operational) Dashboard analytics (Operational) SMS delivery (Operational)