Clerk incident

Increased latency on our APIs

Minor Resolved View vendor source →

Clerk experienced a minor incident on July 16, 2026 affecting Dashboard search and Multi-tenant authentication and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 07:58 AM UTC
Resolved
Jul 16, 2026, 07:58 AM UTC
Duration
—
Detected by Pingoru
Jul 16, 2026, 07:58 AM UTC

Affected components

Dashboard searchMulti-tenant authenticationPlatform APIAuthentication & UserHosted UIs (Account Portal)Session managementBillingDashboard

Update timeline

  1. investigating Jul 16, 2026, 07:56 AM UTC

    Status: Investigating There is increased latency on our APIs. We are investigating. Affected components User and authentication (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Session management (Degraded performance) Search (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) B2B SaaS (Degraded performance)

  2. resolved Jul 16, 2026, 07:58 AM UTC

    Status: Resolved There was a service degradation on our caching layer that affected the latency of our APIs. The caching layer is back to normal and latency dropped to normal levels. Affected components Search (Operational) Account Portal (Operational) Platform API (Operational) B2B SaaS (Operational) User and authentication (Operational) Billing (Operational) Dashboard (Operational) Session management (Operational)