Clerk experienced a minor incident on May 26, 2026 affecting Email Delivery and SMS Delivery and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 09:19 PM UTC
Status: Investigating We are investigating elevated 500s affecting a subset of our API responses. Affected components SCIM (Degraded performance) User and authentication (Degraded performance) Billing (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance)
- investigating May 26, 2026, 09:32 PM UTC
Status: Investigating We have implemented remediation for our session service. We are still investigating remediation for the Dashboard and backend API. Affected components Machine authentication (Degraded performance) Webhooks (Degraded performance) Email delivery (Degraded performance) Billing (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) SCIM (Degraded performance) B2B SaaS (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance) Session management (Degraded performance)
- investigating May 26, 2026, 09:47 PM UTC
Status: Investigating We are deploying a mitigation for the Dashboard and Backend API Affected components Machine authentication (Degraded performance) Account Portal (Degraded performance) SCIM (Degraded performance) Email delivery (Degraded performance) Billing (Degraded performance) Dashboard (Partial outage) Session management (Degraded performance) Platform API (Degraded performance) Webhooks (Degraded performance) B2B SaaS (Degraded performance) SMS delivery (Degraded performance) User and authentication (Degraded performance)
- investigating May 26, 2026, 09:53 PM UTC
Status: Investigating We are continuing to work to deploy a mitigation for the backend API and Dashboard issues. Affected components Account Portal (Degraded performance) Platform API (Degraded performance) SCIM (Degraded performance) Webhooks (Degraded performance) SMS delivery (Degraded performance) Dashboard (Partial outage) Machine authentication (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) User and authentication (Partial outage) Billing (Degraded performance) Session management (Degraded performance)
- investigating May 26, 2026, 10:00 PM UTC
Status: Investigating We have deployed a fix and are observing rapid decline in error rates. We continue to monitor the situation. Affected components B2B SaaS (Degraded performance) Email delivery (Degraded performance) SMS delivery (Degraded performance) User and authentication (Partial outage) Billing (Degraded performance) Dashboard (Partial outage) Account Portal (Degraded performance) Platform API (Degraded performance) Webhooks (Degraded performance) Session management (Degraded performance) Machine authentication (Degraded performance) SCIM (Degraded performance)
- monitoring May 26, 2026, 10:08 PM UTC
Status: Monitoring We have deployed a fix for this issue and our services appear to have returned to normal operation. We continue to monitor. Affected components SCIM (Operational) Webhooks (Operational) SMS delivery (Operational) Billing (Operational) Machine authentication (Operational) Account Portal (Operational) Platform API (Operational) B2B SaaS (Operational) Email delivery (Operational) User and authentication (Operational) Dashboard (Operational) Session management (Operational)
- resolved May 26, 2026, 10:26 PM UTC
Status: Resolved The root cause has been identified and addressed. We will continue to monitor going forward. Affected components Machine authentication (Operational) Platform API (Operational) SCIM (Operational) SMS delivery (Operational) User and authentication (Operational) Dashboard (Operational) Session management (Operational) Account Portal (Operational) Webhooks (Operational) B2B SaaS (Operational) Email delivery (Operational) Billing (Operational)