Is Clerk down?

Status: Investigating We are seeing delays in email delivery for recipients on Microsoft-hosted mailboxes (Outlook.com, Hotmail, Microsoft 365). Affected emails, including one-time passcodes and verification links, may arrive late or require re-sending. Emails to other providers are delivering normally. We are working with our email provider to restore normal delivery. Affected components Email delivery (Degraded performance)

Status: Identified We've found the cause. Emails to Microsoft-hosted mailboxes (Outlook.com, Hotmail, Microsoft 365) are being rate limited on the receiving side, and other email senders are seeing the same thing today. Emails are still accepted but some are delayed by several minutes while they're retried. Emails to all other providers are delivering normally. We're monitoring and will update when delivery times return to normal. If a code hasn't arrived, requesting a new one is the fastest workaround. Affected components Email delivery (Degraded performance)

Status: Monitoring Delivery to Microsoft-hosted mailboxes returned to normal at about 12:40 UTC and delayed emails have been delivered. We are monitoring to confirm it stays that way. Affected components Email delivery (Operational)

Status: Resolved Delivery to Microsoft-hosted mailboxes has been normal since 12:40 UTC. All delayed emails were delivered. This incident is resolved. Affected components Email delivery (Operational)

Status: Monitoring GCP has several incidents open in us-central1 currently. We are proactively monitoring impact to customer traffic and have so far noted impact to analytics and some of our metrics. We will update shortly with further information. Affected components Dashboard analytics (Degraded performance)

Status: Monitoring Dashboard analytics have recovered and we're continuing to monitor for additional impact from the GCP incidents. Affected components Dashboard analytics (Operational)

Status: Monitoring The path between our services and the database provider is currently impacted, leading to connection churn and elevated error rates. Affected components Dashboard analytics (Operational) Authentication & User (Degraded performance)

Status: Monitoring We are noting recovery in the path between our services and the database provider, but latency and error rate are still elevated above baseline. Affected components Dashboard analytics (Operational) Authentication & User (Degraded performance)

Status: Monitoring latency metrics have returned to baseline, and we're seeing recovery in error rates. We are continuing to monitor for any signs of resurgence and will update accordingly. Affected components Dashboard analytics (Operational) Authentication & User (Operational)

Status: Resolved Latency and error rates have held steady since the last update. We will re-open if there is a resurgence in errors or latency. Affected components Authentication & User (Operational) Dashboard analytics (Operational)

Status: Investigating We are investigating elevated latency and intermittent timeouts affecting Clerk API requests. Some customers may experience slow responses when loading user and organization data. Our team is actively investigating and will share another update as soon as more information is available. Affected components Email delivery (Degraded performance) Application "Go live" (Degraded performance) Dashboard analytics (Degraded performance) SMS delivery (Degraded performance) Authentication & User (Degraded performance) Dashboard (Degraded performance) Dashboard search (Degraded performance) Platform API (Degraded performance) Webhooks (Degraded performance) Machine authentication (Degraded performance) Hosted UIs (Account Portal) (Degraded performance)

Status: Identified We identified elevated traffic affecting the Backend API and user-related requests, resulting in increased latency and intermittent failures. Mitigation has been applied, and we are monitoring its effect. We will provide another update as we confirm service stability. Affected components Webhooks (Operational) Dashboard analytics (Operational) Authentication & User (Degraded performance) Hosted UIs (Account Portal) (Operational) Platform API (Operational) Email delivery (Operational) Application "Go live" (Operational) SMS delivery (Operational) Dashboard (Operational) Dashboard search (Operational) Machine authentication (Operational)

Status: Monitoring Mitigation has been applied and API performance has stabilized. We've deployed additional safeguards and are monitoring to confirm continued stability. Affected components Webhooks (Operational) Email delivery (Operational) Dashboard analytics (Operational) Authentication & User (Operational) Dashboard (Operational) Hosted UIs (Account Portal) (Operational) Platform API (Operational) Application "Go live" (Operational) SMS delivery (Operational) Dashboard search (Operational) Machine authentication (Operational)

Status: Resolved API performance has remained stable following mitigation. This incident has been resolved. Affected components Authentication & User (Operational) Machine authentication (Operational) Platform API (Operational) Webhooks (Operational) Dashboard (Operational) Dashboard search (Operational) Hosted UIs (Account Portal) (Operational) Email delivery (Operational) Application "Go live" (Operational) Dashboard analytics (Operational) SMS delivery (Operational)

Status: Investigating We are currently investigating an increase in latency and errors in our FAPI and BAPI services. Affected components Authentication & User (Degraded performance)

Status: Identified We've identified the issue with our upstream provider and are working on resolution. Affected components Authentication & User (Degraded performance)

Status: Monitoring Our upstream provider has applied a fix and we've seen latency and errors subside. We continue to monitor the situation. Affected components Authentication & User (Degraded performance)

Status: Resolved We've resolved the issue with our upstream provider. Affected components Authentication & User (Operational)

Status: Identified Elevated error rates in several services Affected components B2B SaaS (Partial outage) Go live (Partial outage) User and authentication (Partial outage) Platform API (Partial outage) Analytics (Partial outage) Dashboard (Partial outage) Development Services (Partial outage) Account Portal (Partial outage) Email delivery (Partial outage) SMS delivery (Partial outage) Billing (Partial outage) Webhooks (Partial outage) Session management (Partial outage) Search (Partial outage) Machine authentication (Partial outage) SCIM (Partial outage)

Status: Resolved All systems are operational Affected components Analytics (Operational) User and authentication (Operational) Platform API (Operational) SCIM (Operational) Webhooks (Operational) B2B SaaS (Operational) SMS delivery (Operational) Session management (Operational) Search (Operational) Development Services (Operational) Account Portal (Operational) Email delivery (Operational) Go live (Operational) Billing (Operational) Dashboard (Operational) Machine authentication (Operational)

Status: Identified Elevated error rate across all service Affected components Analytics (Degraded performance) SMS delivery (Degraded performance) Machine authentication (Degraded performance) SCIM (Degraded performance) B2B SaaS (Degraded performance) Email delivery (Degraded performance) User and authentication (Degraded performance) Search (Degraded performance) Webhooks (Degraded performance) Billing (Degraded performance) Dashboard (Degraded performance) Development Services (Degraded performance) Account Portal (Degraded performance) Platform API (Degraded performance) Go live (Degraded performance) Session management (Degraded performance)

Status: Resolved All systems are operational Affected components Development Services (Operational) SCIM (Operational) SMS delivery (Operational) Billing (Operational) Platform API (Operational) Webhooks (Operational) B2B SaaS (Operational) Go live (Operational) User and authentication (Operational) Session management (Operational) Machine authentication (Operational) Email delivery (Operational) Analytics (Operational) Search (Operational) Account Portal (Operational) Dashboard (Operational)