Clerk incident

Elevated error rates for authentication requests

Resolved after 30 minutes, affecting Enterprise / Multi-tenant (Multi-tenant authentication) and Core services (Authentication & User) and 1 more, on November 3, 2026.

resolved Nov 03, 2026, 06:15 AM UTC

The issue has been resolved, and all services are operating normally. We apologize for the disruption.

Started
Nov 03, 2026, 05:45 AM UTC
Resolved
Nov 03, 2026, 06:15 AM UTC
Duration
30m
Detected by Pingoru
Nov 03, 2026, 05:45 AM UTC

Affected components

Enterprise / Multi-tenant (Multi-tenant authentication)Core services (Authentication & User)Core services (Hosted UIs (Account Portal))Session management (Session management)Core services (Machine authentication)Core services (Webhooks)

Update timeline

  1. investigating Nov 03, 2026, 05:45 AM UTC

    We are investigating elevated error rates affecting some requests.

  2. monitoring Nov 03, 2026, 06:12 AM UTC

    Error rates are returning to normal. We are monitoring the service to ensure continued stability.

  3. resolved Nov 03, 2026, 06:15 AM UTC

    The issue has been resolved, and all services are operating normally. We apologize for the disruption.

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