Cisco Umbrella Outage History

We are investigating a potential issue with the SL VPN service affecting customers connecting to the Ashburn, Miami and France DCs. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

We are continuing to investigate this issue.

We are investigating a potential issue with the Umbrella Networks page affecting customers where the incorrect primary policy is being displayed for network deployments. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are investigating a potential issue with ISP connectivity affecting service traffic through the Rio de Janeiro region. Customers whose traffic is routed through this region may experience intermittent connectivity issues, increased latency, or timeouts. In some cases, updates to firewall rules or related policy preferences may be delayed in being reflected in the service. Our engineering team is actively working with the relevant providers to mitigate the impact and restore normal service stability. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service. Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.

We are currently investigating a service availability issue affecting Cisco Umbrella in the Dubai datacenter. Some users may experience timeouts and difficulties accessing resources intermittently. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

We continue to investigate the service availability issues impacting Cisco Umbrella in the Dubai and Czechia (Europe) datacenters, with our engineering team working diligently to resolve the situation as swiftly as possible.

We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center. Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected. Our engineering team is actively working to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella. Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted. Our engineering teams are actively investigating the issue and working to restore normal download functionality. We will provide additional updates as more information becomes available.

We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services. Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication. We appreciate your patience and understanding during this time.

We are aware of an issue where customers are currently unable to create new network tunnels in the dashboard. Existing tunnels and their configurations are not impacted, and continues to work as expected. Our team is working to resolve the issue and restore full functionality as soon as possible. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

We are continuing to investigate this issue.

We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.

We are currently investigating an issue impacting Cisco Secure Connect onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.

We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.

We are continuing to investigate the issue with Zero Trust Access enrollment, which may be affecting a limited number of customers. The issue may impact only new enrollment attempts, while existing connections remain uninterrupted. Our team is working to confirm the extent of the impact and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. Thank you for your patience and understanding.

We are currently investigating reports of service performance issues affecting our Umbrella/Secure Connect platform in the Chennai and Mumbai regions. Some users may experience temporary connectivity delays or intermittent service interruptions while accessing our proxy services. Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Umbrella/Secure Connect experience.

We are still actively investigating the issue affecting service performance for our Umbrella/Secure Connect. We appreciate your patience and will provide updates as soon as new information becomes available.

We are currently investigating reports of timeouts and slow connections affecting services in the Manchester (man1) data center. Our team is working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available. Thank you for your patience and understanding.

We are currently investigating an issue affecting the sandboxing -file scanning service in the Denver region. Customers utilizing Umbrella and Secure Connect services via the Denver EDC, and who have enabled the optional sandbox feature, may encounter a fail-open condition under certain circumstances. The impact is currently expected to be limited to a small subset of customers. Engineers are actively working to identify the root cause, and we will provide updates as more information becomes available.

We are investigating a potential issue with the DNS Resolvers service affecting customers connecting to the Middle East data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.