Cisco Umbrella Outage History

We are currently investigating an issue impacting Cisco Secure Connect onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.

We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.

We are continuing to investigate the issue with Zero Trust Access enrollment, which may be affecting a limited number of customers. The issue may impact only new enrollment attempts, while existing connections remain uninterrupted. Our team is working to confirm the extent of the impact and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. Thank you for your patience and understanding.

We are currently investigating reports of service performance issues affecting our Umbrella/Secure Connect platform in the Chennai and Mumbai regions. Some users may experience temporary connectivity delays or intermittent service interruptions while accessing our proxy services. Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Umbrella/Secure Connect experience.

We are still actively investigating the issue affecting service performance for our Umbrella/Secure Connect. We appreciate your patience and will provide updates as soon as new information becomes available.

We are currently investigating reports of timeouts and slow connections affecting services in the Manchester (man1) data center. Our team is working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available. Thank you for your patience and understanding.

We are currently investigating an issue affecting the sandboxing -file scanning service in the Denver region. Customers utilizing Umbrella and Secure Connect services via the Denver EDC, and who have enabled the optional sandbox feature, may encounter a fail-open condition under certain circumstances. The impact is currently expected to be limited to a small subset of customers. Engineers are actively working to identify the root cause, and we will provide updates as more information becomes available.

We are investigating a potential issue with the DNS Resolvers service affecting customers connecting to the Middle East data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are investigating a potential issue with SWG FQDN service affecting customers connecting to the Multiple Region across data center. Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are investigating an issue where the 'AnyDestination' functionality within DLP is currently experiencing a service degradation. As a result, scanners are failing to process 'any destination' requests appropriately and are instead reverting to legacy enforcement behavior. This has resulted in a 'fail-open' state, where policy enforcement is currently wide open. Our team is actively working to restore full functionality.

We are currently investigating an issue impacting one feature within the Investigate dashboard, specifically the DNS query volume . This affects the visibility of query volume data in the UI. All other Umbrella services, including DNS resolution, traffic handling, and policy enforcement, remain fully operational. Our team is actively working to restore normal data processing for the affected dashboard feature and will provide updates as they become available.

We are investigating a global issue with the Policy Enforcement service, which is currently experiencing delayed processing. As a result, customers are temporarily unable to update their policies; any posture changes configured on the dashboard will not take effect at this time. Our engineering team has upgraded CPU resources and is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates at regular intervals as more information becomes available. We appreciate your patience and understanding during this time. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

Our engineering team has upgraded CPU resources and is monitoring the environment to determine if this action improves processing times. Further investigation is underway to identify the root cause of the delay. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.

We are currently experiencing delays in policy updates due to an unusually high processing load. Efforts are underway to optimize performance and improve processing times. While changes have been made to help accelerate the process, customers may continue to experience slower policy updates for the time being. We appreciate your patience and understanding as we work to resolve this issue and will provide further updates as soon as more information is available.