Cisco Umbrella Outage History

We are investigating a potential issue with SWG FQDN service affecting customers connecting to the Multiple Region across data center. Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are investigating an issue where the 'AnyDestination' functionality within DLP is currently experiencing a service degradation. As a result, scanners are failing to process 'any destination' requests appropriately and are instead reverting to legacy enforcement behavior. This has resulted in a 'fail-open' state, where policy enforcement is currently wide open. Our team is actively working to restore full functionality.

We are currently investigating an issue impacting one feature within the Investigate dashboard, specifically the DNS query volume . This affects the visibility of query volume data in the UI. All other Umbrella services, including DNS resolution, traffic handling, and policy enforcement, remain fully operational. Our team is actively working to restore normal data processing for the affected dashboard feature and will provide updates as they become available.

We are aware of an issue with the Umbrella App Discovery page impacting some customers in Central United States. Certain components of the page may not be loading as expected. Our team is actively investigating the problem and working to restore full functionality. Thank you for your patience and understanding

We are currently investigating a potential issue affecting tunnel service creation for customers connecting to the Minneapolis data center. Customers may experience disconnections or failures when establishing new tunnels or modifying PSKs. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers connecting via Copenhagen (CPH1.EDC) may have experience intermittent connectivity issues. We recommend connecting to the nearest available data center for the best possible experience while we continue to address the situation. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center. We will provide periodic updates and share new information as it becomes available.

The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.

Tenant configuration not Loading on dashboard We are currently investigating an issue causing Tenant configuration missing from the dashboard. Customers will not be able to view configured tenants (new or existing) on the dashboard. However, the tenants are correctly configured on the backend and are functioning as expected. Updates will be provided as more information becomes available.

We are currently experiencing a service performance issue affecting multiple data centers. You may notice an increased number of fail opens and timeouts, resulting in delays or failures when making requests. Our engineers are currently working to identify the root cause and implement a resolution. Updates will be provided as new information becomes available.

Users are unable to connect to Stockholm - STO1.EDC headend using VPN. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

Some customers may experience connectivity issues with their tunnels in FRA1.EDC; the tunnels may appear to be connected, but traffic may not be able to be sent/received over the tunnel. Our engineers are currently working to identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

We are investigating an issue affecting tunnel connectivity for few Data Centers listed below: Singapore Atlanta Tokyo Paris Denver Ashburn New York Dallas Mexico City Chicago Madrid London Stockholm Customers may experience dropped or blackholed traffic, or see tunnels appear as down in dashboards. Our team is working to restore full connectivity as quickly as possible.

We are continuing to investigate this issue.

We are investigating an issue affecting tunnel connectivity.We will provide further updates as more information becomes available.

We are currently investigating an issue where users are seeing a "500 Internal Server Error" when attempting to access the dashboard. We will provide updates as soon as more information is available.

We are investigating an issue affecting File Inspection services in various Data centers. Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard. Our engineering teams are actively working to identify the root cause and restore normal processing. We will provide updates as new information becomes available.

We are currently investigating an issue involving an intermittent latency increase on some DNS resolution requests.

We are currently investigating a potential incident in the Denver Data Centre. Some customers may not be able to access public internet resources via Denver, but services should have failed over to Dallas.