Cisco Umbrella incident
Cisco Umbrella - Connectivity Issue – Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa)
Cisco Umbrella experienced a minor incident on June 1, 2026 affecting SWG and SWG and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 07:12 AM UTC
We are currently investigating a service availability issue affecting Cisco Umbrella in the Dubai datacenter. Some users may experience timeouts and difficulties accessing resources intermittently. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
- investigating Jun 01, 2026, 07:51 AM UTC
We continue to investigate the service availability issues impacting Cisco Umbrella in the Dubai and Czechia (Europe) datacenters, with our engineering team working diligently to resolve the situation as swiftly as possible.
- identified Jun 01, 2026, 08:29 AM UTC
We have identified the root cause of the issue affecting Cisco Umbrella in the Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa) datacenter. The issue was only affecting the Warn page. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- identified Jun 01, 2026, 09:25 AM UTC
The issue affecting Cisco Umbrella in the Dubai datacenter has been resolved. Remediation efforts are ongoing for the remaining datacenters in Czechia (Europe), Paris (Europe), and Johannesburg (South Africa).
- identified Jun 01, 2026, 09:59 AM UTC
The issue affecting the Cisco Umbrella datacenters in Czechia (Europe) and Paris (Europe) has now been resolved. Initial assessments indicated that the impact was limited to the Warn page; however, further investigation by the engineering team revealed that customers in the Paris datacenter may also have experienced increased latency during the affected period. Remediation efforts are still ongoing for the Johannesburg (South Africa) datacenter. We appreciate your patience as we continue to work towards full resolution.
- resolved Jun 01, 2026, 11:02 AM UTC
The issues affecting Cisco Umbrella services in the Johannesburg (South Africa) datacenter regions have been resolved. All services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.