Cisco Umbrella incident
Cisco Umbrella - ISP packet loss affecting service traffic - Brazil
Cisco Umbrella is currently experiencing a minor incident affecting DNS and SWG and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2026, 11:24 PM UTC
We are investigating a potential issue with ISP connectivity affecting service traffic through the Rio de Janeiro region. Customers whose traffic is routed through this region may experience intermittent connectivity issues, increased latency, or timeouts. In some cases, updates to firewall rules or related policy preferences may be delayed in being reflected in the service. Our engineering team is actively working with the relevant providers to mitigate the impact and restore normal service stability. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.