Cisco Umbrella incident
Cisco Secure Connect - Zero Trust Access Enrollment Issues (Global)
Cisco Umbrella experienced a minor incident on April 8, 2026 affecting Remote Access (Client) and Remote Access (Client) and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2026, 10:31 AM UTC
We are continuing to investigate the issue with Zero Trust Access enrollment, which may be affecting a limited number of customers. The issue may impact only new enrollment attempts, while existing connections remain uninterrupted. Our team is working to confirm the extent of the impact and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. Thank you for your patience and understanding.
- identified Apr 08, 2026, 10:53 AM UTC
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
- monitoring Apr 08, 2026, 12:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 12:46 PM UTC
The issue affecting Zero Trust Access enrollment for some users is resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.