Cisco Umbrella experienced a minor incident on May 9, 2026 affecting API Reporting and CASB - App Control and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2026, 07:03 AM UTC
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating May 09, 2026, 09:17 AM UTC
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
- resolved May 11, 2026, 04:55 AM UTC
The issue affecting Cisco Umbrella and Secure Connect in Europe Germany Data Center has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your experience.