Cisco Umbrella incident

Umbrella/Secure connect - Direct connect issue - Europe

Critical Ongoing View vendor source →

Cisco Umbrella is currently experiencing a critical incident affecting API Reporting and CASB - App Control and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 07:03 AM UTC
Resolved
Ongoing
Duration
● 1h 20m
Detected by Pingoru
May 09, 2026, 07:03 AM UTC

Affected components

API ReportingCASB - App ControlCloud Delivered FirewallData CenterDNSDNSReal Time DLPFirewallRemote Browser IsolationIPsec Tunnel Head-EndSWGMeraki SD-WAN Head-EndNetwork TunnelsReal Time DLPReserved IPRemote Access (Client)Remote Access (Clientless)SWG

Update timeline

  1. investigating May 09, 2026, 07:03 AM UTC

    We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.