Resolved after 2 hours 43 minutes, affecting Remote Access (Client) and Remote Access (Client) and 1 more, on April 29, 2026.
The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.
Affected components
Update timeline
- investigating Apr 29, 2026, 07:11 PM UTC
We are currently investigating an issue impacting Cisco Secure Connect onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
- investigating Apr 29, 2026, 08:53 PM UTC
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
- monitoring Apr 29, 2026, 09:24 PM UTC
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
- resolved Apr 29, 2026, 09:54 PM UTC
The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.
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