Cisco Umbrella incident
[Cisco Umbrella] – VA Image Download Disruption - Global
Cisco Umbrella experienced a minor incident on May 25, 2026 affecting Virtual Appliance, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 12:59 AM UTC
We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella. Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted. Our engineering teams are actively investigating the issue and working to restore normal download functionality. We will provide additional updates as more information becomes available.
- resolved May 25, 2026, 01:24 AM UTC
The issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella has been resolved. Customers should now be able to successfully download and deploy new virtual appliance instances. Existing virtual appliance upgrades and already deployed instances were not impacted during this issue. Our engineering teams have implemented the necessary fixes and confirmed that download functionality has been restored. We’re Here to Help If you have any questions or need assistance, please contact our support team.