Is Cisco Umbrella down?

Between 18:15 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta. The issue has been resolved, and DNS resolution has been restored. No further impact is expected.

On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service. Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.

Engineering has identified the source of the issue and is actively working on a resolution. We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.

We are continuing to work on a fix for this issue.

Engineering teams are actively working toward a fix. Updates will be provided as progress is made.

As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.

Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards. While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency. The Unified Policy team is currently conducting a deep-dive investigation to identify the underlying cause and restore full system stability. We apologize for the continued disruption and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.

We are continuing to work on a fix for this issue.

This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows. We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.

We are experiencing an issue affecting services in the Rio de Janeiro region. To minimize customer impact, we have temporarily rerouted traffic away from the affected infrastructure while our engineers work on a resolution. We will continue to provide updates as more information becomes available.

Our teams continue to work on resolving the issue affecting services in the Rio de Janeiro region. We will provide additional updates as they become available.

The issue affecting services in the Rio de Janeiro region has been resolved. The affected infrastructure has been restored and returned to service, and traffic is now routing normally. Thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.

We are currently investigating a service availability issue affecting Cisco Umbrella in the Dubai datacenter. Some users may experience timeouts and difficulties accessing resources intermittently. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

We continue to investigate the service availability issues impacting Cisco Umbrella in the Dubai and Czechia (Europe) datacenters, with our engineering team working diligently to resolve the situation as swiftly as possible.

We have identified the root cause of the issue affecting Cisco Umbrella in the Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa) datacenter. The issue was only affecting the Warn page. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

The issue affecting Cisco Umbrella in the Dubai datacenter has been resolved. Remediation efforts are ongoing for the remaining datacenters in Czechia (Europe), Paris (Europe), and Johannesburg (South Africa).

The issue affecting the Cisco Umbrella datacenters in Czechia (Europe) and Paris (Europe) has now been resolved. Initial assessments indicated that the impact was limited to the Warn page; however, further investigation by the engineering team revealed that customers in the Paris datacenter may also have experienced increased latency during the affected period. Remediation efforts are still ongoing for the Johannesburg (South Africa) datacenter. We appreciate your patience as we continue to work towards full resolution.

The issues affecting Cisco Umbrella services in the Johannesburg (South Africa) datacenter regions have been resolved. All services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.