Is Cisco Umbrella down?

We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Umbrella and Cisco Secure Connect. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.

Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.

The third-party certificate issue affecting SWG traffic disruptions in Cisco Umbrella and Cisco Secure Connect has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We are addressing an issue affecting SWG traffic across Cisco Umbrella and Cisco Secure Connect. Customers with file inspection enabled for SWG traffic are not expected to experience this issue. Customers without file inspection enabled may continue to experience SWG traffic disruptions while the fix is being rolled out. Engineering is rolling out a fix across the affected infrastructure. We’ll provide further updates as the rollout progresses.

Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by the eMudhra certificate issue across Cisco Umbrella and Cisco Secure Connect.

The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026. Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Connect and Cisco Umbrella experience.

Between 01:35 UTC and 02:05 UTC, some customers connecting through the Miami data center may have experienced intermittent connectivity or traffic disruption. The issue has been resolved, and all services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

This incident has been resolved.

We identified a service disruption affecting the Remote Access (Client) service at our Melbourne location (MEL1.EDC). Affected customers could establish a Remote Access VPN session but were unable to access the Internet or other resources through the VPN connection. The Melbourne location was taken out of rotation, and new connection requests are being redirected to Sydney. Customer impact has been mitigated. We are monitoring service stability and continuing to investigate the underlying issue. Additional updates will be provided as new information becomes available.

Connectivity through our Melbourne location in Australia is currently affected. We’re working to address the issue and will share updates as more information becomes available.

The Remote Access (Client) service at Melbourne data center (MEL1.EDC) has been taken out of rotation to address the traffic disruption.

The Melbourne data center (MEL1.EDC) has been returned to service. The Remote Access (Client) service is operating normally, and the traffic disruption has been resolved.We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.