Change Healthcare incident

Resolved notice - ACCUREG - ENGAGECARE PROVIDER - EngageCare Provider users are unable to login to the application intermittently

Minor Resolved View vendor source →
Started
Mar 18, 2026, 01:56 PM UTC
Resolved
Mar 18, 2026, 06:39 PM UTC
Duration
4h 43m
Detected by Pingoru
Mar 18, 2026, 01:56 PM UTC

Update timeline

  1. investigating Mar 18, 2026, 01:56 PM UTC

    We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue. INC #INC49002906

  2. monitoring Mar 18, 2026, 03:13 PM UTC

    We continue to monitor the issue and teams remain actively engaged. Further updates will be provided as available.

  3. resolved Mar 18, 2026, 06:39 PM UTC

    The login issues for EngageCare Provider are now resolved. If you have any further issues, please open Customer Care Hub Support Request. INC #INC49002906

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