Change Healthcare incident
Resolved Notice : RCM ASSURANCE - Experiencing issue with intermittent performance with Medicare Direct Entry MDE is restored.
Change Healthcare experienced a major incident on March 2, 2026, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 02, 2026, 02:45 PM UTC
Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE). This may result in: Failed, queued, slow jobs ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen' Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. INC/CSA/Ref # INC48697869
- investigating Mar 02, 2026, 04:12 PM UTC
We are working on correcting our process to accommodate the changes made to the MDE System. INC/CSA/Ref # INC48697869
- identified Mar 02, 2026, 05:18 PM UTC
Fix is ready, working on getting up to our distribution server now. INC/CSA/Ref # INC48697869
- monitoring Mar 02, 2026, 06:15 PM UTC
Updated scripts have been tested and distributed to production. Support has started resuming failed jobs. Further updates will be provided at 2PM CST. INC/CSA/Ref # INC48697869
- resolved Mar 02, 2026, 07:49 PM UTC
The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.