Change Healthcare incident
Resolved Notice : RCM ASSURANCE - Experiencing issue with intermittent performance with Medicare Direct Entry MDE is restored.
Resolved after 5 hours 4 minutes, on March 2, 2026.
The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.
Update timeline
- investigating Mar 02, 2026, 02:45 PM UTC
Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE). This may result in: Failed, queued, slow jobs ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen' Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. INC/CSA/Ref # INC48697869
- investigating Mar 02, 2026, 04:12 PM UTC
We are working on correcting our process to accommodate the changes made to the MDE System. INC/CSA/Ref # INC48697869
- identified Mar 02, 2026, 05:18 PM UTC
Fix is ready, working on getting up to our distribution server now. INC/CSA/Ref # INC48697869
- monitoring Mar 02, 2026, 06:15 PM UTC
Updated scripts have been tested and distributed to production. Support has started resuming failed jobs. Further updates will be provided at 2PM CST. INC/CSA/Ref # INC48697869
- resolved Mar 02, 2026, 07:49 PM UTC
The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.
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