Change Healthcare incident

Resolved Notice: INTERQUAL CONNECT AWS (PROD) (CHC) - Interqual Connect/Cloud- Service Outage

Change Healthcare experienced a critical incident on March 6, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Mar 06, 2026, 04:04 PM UTC
Resolved: Mar 06, 2026, 04:16 PM UTC
Duration: 12m
Detected by Pingoru: Mar 06, 2026, 04:04 PM UTC

Update timeline

investigating Mar 06, 2026, 04:04 PM UTC

We are currently investigating an issue impacting InterQual Connect customers using prod.ds.interqual.com or prod2.ds.interqual.com, where users are receiving blank screen or error when they launch InterQual. Our team is actively working to identify and resolve the problem. We will provide additional information as our investigation progresses. Current Status: We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution. #INC48798457
resolved Mar 06, 2026, 04:16 PM UTC

The issue that was preventing users from accessing InterQual has been resolved. If you are still experiencing issues, please clear your browser cache and try again. If the issue persists, please contact Product Support. #INC48798457