Change Healthcare incident
Resolved Notice - MEDICAL NETWORK PAYER CONNECTIVITY SERVICES - Medical Network PCS real‑time processing is down.
Change Healthcare experienced a critical incident on April 14, 2026 affecting Real Time, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 08:47 AM UTC
The Medical Network Payer Connectivity Services Realtime Processing is experiencing and a Realtime service interruption. As a result all Realtime processing is down. Our teams are actively working to troubleshoot and resolve the issue. INC# INC49466830
- investigating Apr 14, 2026, 09:47 AM UTC
Medical Network PCS – Real-Time Processing is currently experiencing a service interruption, and all real-time transactions are unavailable. Engineering teams are actively investigating the issue and working on restoration. Updates will be shared as more information becomes available. INC# INC49466830
- investigating Apr 14, 2026, 10:51 AM UTC
Medical Network PCS real‑time services remain down; engineering teams are actively troubleshooting and performing recovery actions. INC# INC49466830
- investigating Apr 14, 2026, 11:45 AM UTC
We are currently experiencing a service interruption affecting Medical Network PCS real-time processing. At this time, all real-time transactions are unavailable. Our engineering teams are actively investigating the issue and working to restore service as quickly as possible. INC# INC49466830
- resolved Apr 14, 2026, 12:33 PM UTC
Teams restored the missing components through an approved emergency action, after which real‑time transactions started working again. Thank you for your patience as our teams worked to resolve this incident. INC# INC49466830