Change Healthcare incident

Resolved Notice : CLINICAL EXCHANGE - Some users not able to reach Clinical Exchange

Change Healthcare experienced a major incident on February 27, 2026, lasting 40m. The incident has been resolved; the full update timeline is below.

Started: Feb 27, 2026, 01:47 PM UTC
Resolved: Feb 27, 2026, 02:28 PM UTC
Duration: 40m
Detected by Pingoru: Feb 27, 2026, 01:47 PM UTC

Update timeline

investigating Feb 27, 2026, 01:47 PM UTC

We are aware of an issue with end-users experiencing errors while trying to access the Clinical Exchange application. We are investigating this as a priority. INC# INC48666477
resolved Feb 27, 2026, 02:28 PM UTC

An issue with some end‑users experiencing errors while attempting to access the Clinical Exchange application has been resolved. We are continuing to monitor. INC# INC48666477