Change Healthcare incident

Resolved Notice: RXNS Edit - Erroneous Pharma VOD Transaction Rejections

Minor Resolved View vendor source →

Change Healthcare experienced a minor incident on June 17, 2026 affecting Pharmacy Data Solutions, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 03:56 PM UTC
Resolved
Jun 17, 2026, 04:12 PM UTC
Duration
15m
Detected by Pingoru
Jun 17, 2026, 03:56 PM UTC

Affected components

Pharmacy Data Solutions

Update timeline

  1. investigating Jun 17, 2026, 03:56 PM UTC

    Optum Insight has identified an issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs. We are investigating the issue and will provide an update once available. # INC50589485

  2. resolved Jun 17, 2026, 04:12 PM UTC

    Optum Insight has resolved the issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs and will continue monitoring. If you experience and such issues, please reach out to the Pharmacy Support Help Desk at 866-379-6389. # INC50589485