Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic.

Update timeline

1. investigating Mar 09, 2026, 07:44 PM UTC

   Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are. #INC48839327

2. identified Mar 09, 2026, 08:20 PM UTC

   The call has moved to reconvene to perform the required firewall updates to restore service. Further updates will be shared once the call resumes at 10:15 PM EST. #INC48839327

3. monitoring Mar 10, 2026, 02:35 AM UTC

   We are currently implementing the planned changes identified during the war room. The team is actively monitoring the process, and updates will be shared as progress continues. #INC48839327

4. monitoring Mar 10, 2026, 05:25 AM UTC

   The call has been moved to 09:30 AM CT as the current activity is still in progress and needs more time. The team will confirm the application status once it is completed. #INC48839327

5. resolved Mar 10, 2026, 01:45 PM UTC

   Recast Claim Formatter services are restored to full activity. #INC48839327