Change Healthcare incident
Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic.
Change Healthcare experienced a major incident on March 9, 2026 affecting Pharmacy Network Solutions, lasting 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 07:44 PM UTC
Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are. #INC48839327
- identified Mar 09, 2026, 08:20 PM UTC
The call has moved to reconvene to perform the required firewall updates to restore service. Further updates will be shared once the call resumes at 10:15 PM EST. #INC48839327
- monitoring Mar 10, 2026, 02:35 AM UTC
We are currently implementing the planned changes identified during the war room. The team is actively monitoring the process, and updates will be shared as progress continues. #INC48839327
- monitoring Mar 10, 2026, 05:25 AM UTC
The call has been moved to 09:30 AM CT as the current activity is still in progress and needs more time. The team will confirm the application status once it is completed. #INC48839327
- resolved Mar 10, 2026, 01:45 PM UTC
Recast Claim Formatter services are restored to full activity. #INC48839327