Change Healthcare incident

Resolved Notice - RXN ERX NETWORK - Script Routing Incident: Intermittent Transaction Failure

Change Healthcare experienced a major incident on May 4, 2026 affecting Pharmacy Software Solutions, lasting 34m. The incident has been resolved; the full update timeline is below.

Started: May 04, 2026, 06:48 PM UTC
Resolved: May 04, 2026, 07:22 PM UTC
Duration: 34m
Detected by Pingoru: May 04, 2026, 06:48 PM UTC

Affected components

Pharmacy Software Solutions

Update timeline

investigating May 04, 2026, 06:48 PM UTC

Optum Insight has identified an issue causing intermittent impact to Script Routing Transactions. This issue is currently being investigated and an update will be provided as soon as possible. #INC49825179
resolved May 04, 2026, 07:22 PM UTC

Optum Insight has resolved the issue causing intermittent impact to Script Routing transactions. Impacted script-routing transactions should be resubmitted as necessary. #INC49825179