Change Healthcare incident
Resolved Notice : RCM ASSURANCE - Customers are experiencing errors in Medicare Direct Entry (MDE) jobs
Resolved after 1 day 22 hours, on March 4, 2026.
This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. If you have any questions, please contact Support. Action Needed: Please reinstate the automated password changes in Assurance if you disabled them. If you are still experiencing issues with your password, please contact Medicare to reset your password and update the information within Assurance. #INC48776620
Update timeline
- investigating Mar 04, 2026, 03:35 PM UTC
Customers may experience performance issues or errors on Direct Entry jobs due to password issues. INC # INC48750170
- investigating Mar 04, 2026, 04:36 PM UTC
Customers may experience slowness or errors with Medicare Direct Entry jobs. Optum continues to research. INC # INC48750170
- investigating Mar 04, 2026, 05:33 PM UTC
Customers have been provided a workaround for the password issue by disabling the automated DE password update and manually updating the password on the Medicare system. Optum continues to work on the root problem. INC # INC48750170
- investigating Mar 04, 2026, 11:28 PM UTC
Customers may experience errors with Medicare Direct Entry processing. Resolution efforts are in process.
- investigating Mar 05, 2026, 04:26 PM UTC
Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. Research towards resolution continues. #INC48776620
- investigating Mar 05, 2026, 06:39 PM UTC
Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. The technical team is actively working to resolve the issue. We will provide further updates as more information becomes available at 2:00 PM CST. #INC48776620
- identified Mar 05, 2026, 08:15 PM UTC
Customers continue to experience slowness and errors with Medicare Direct Entry. A fix is in review and will be distributed tonight. #INC48776620
- resolved Mar 06, 2026, 02:02 PM UTC
This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. If you have any questions, please contact Support. Action Needed: Please reinstate the automated password changes in Assurance if you disabled them. If you are still experiencing issues with your password, please contact Medicare to reset your password and update the information within Assurance. #INC48776620
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