Change Healthcare incident

Resolved Notice: RXNS CARDFINDER REAL-TIME CHC- Optum insight was experiencing intermittent timeouts with Cardfinder Eligibility checks.

Major Resolved View vendor source →

Change Healthcare experienced a major incident on June 16, 2026 affecting Pharmacy Network Solutions, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 04:17 PM UTC
Resolved
Jun 16, 2026, 04:35 PM UTC
Duration
17m
Detected by Pingoru
Jun 16, 2026, 04:17 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Jun 16, 2026, 04:17 PM UTC

    We have identified intermittent timeouts occurring with our Cardfinder service and are working to resolve the issue. We will send an update once there is any new information or a resolution. INC #INC50569042

  2. resolved Jun 16, 2026, 04:35 PM UTC

    The issue causing intermittent timeouts with our Cardfinder service have been resolved and the service is no longer experiencing any timeouts. Thank you for your patience while we worked through this issue. INC #INC50569042