Change Healthcare incident

Resolved Notice- RXNS ERX - Rx Connect (Switch) Cloudflare update regarding rxnsconnect.changehealthcare.com

Change Healthcare experienced a minor incident on March 5, 2026 affecting Pharmacy Network Solutions, lasting 23h 59m. The incident has been resolved; the full update timeline is below.

Started: Mar 05, 2026, 11:13 PM UTC
Resolved: Mar 06, 2026, 11:12 PM UTC
Duration: 23h 59m
Detected by Pingoru: Mar 05, 2026, 11:13 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

investigating Mar 05, 2026, 11:13 PM UTC

Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies may have intermittent connectivity issues. Technical staff is activity working to resolve any issues. If you experience any timeouts and your organization does IP filtering, you will need to whitelist for outbound traffic IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). If continue to see issues please report to your software vendor or call our customer support team at: 866-379-6389. #INC48787011
investigating Mar 06, 2026, 01:08 AM UTC

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available on 3-6-2026 by 11 am CST. #INC48787011
investigating Mar 06, 2026, 05:09 PM UTC

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 1 PM CST. #INC48787011
investigating Mar 06, 2026, 07:12 PM UTC

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 3 PM CST. #INC48787011
investigating Mar 06, 2026, 08:58 PM UTC

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 5 PM CST. #INC48787011
investigating Mar 06, 2026, 11:11 PM UTC

Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies experienced intermittent connectivity issues. Technical staff worked diligently to resolve the issue. The issue was resolved at 4:18pm CST 3-6-2026. #INC48787011
resolved Mar 06, 2026, 11:12 PM UTC

Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies experienced intermittent connectivity issues. Technical staff worked diligently to resolve the issue. The issue was resolved at 4:18pm CST 3-6-2026. #INC48787011