Change Healthcare incident
Resolved Notice: CENTRAL SERVICE WSO2 (CHC) - Pharmacy customers are unable to search and validate prescribe information
Resolved after 2 hours 14 minutes, affecting Pharmacy Software Solutions, on March 6, 2026.
The Central Prescriber issue has been resolved; LexisNexis has reverted their change. #INC48793810
Affected components
Update timeline
- investigating Mar 06, 2026, 01:10 PM UTC
We are aware of an issue with Central Prescriber resulting in failures during Prescriber searches. We are actively working with the vendor to resolve. #INC48793810
- identified Mar 06, 2026, 02:05 PM UTC
The issue has been identified as a certificate issue with Lexis Nexis. We are working with them to resolve. #INC48793810
- identified Mar 06, 2026, 03:01 PM UTC
We have identified the issue as a result of a certificate change implemented by LexisNexis and are actively working with LexisNexis to install the updated certificate. We will continue to provide updates as progress is made. #INC48793810
- resolved Mar 06, 2026, 03:24 PM UTC
The Central Prescriber issue has been resolved; LexisNexis has reverted their change. #INC48793810
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