Caseware Cloud incident
Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users
Caseware Cloud experienced a major incident on September 12, 2025 affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2025, 02:35 PM UTC
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Sep 12, 2025, 02:44 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- investigating Sep 12, 2025, 03:22 PM UTC
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- identified Sep 12, 2025, 03:45 PM UTC
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
- monitoring Sep 12, 2025, 03:48 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 12, 2025, 03:54 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.