Caseware Cloud incident
Data Analytics Platform, Partial Outage, General Ledger & Subledger imports are down in US Prod
Caseware Cloud experienced a major incident on September 15, 2025 affecting Data Analytics Platform, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 11:04 PM UTC
We are currently experiencing a partial service disruption with General Ledger & Subledger imports for Data Analytics Platform in US Prod. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
- identified Sep 15, 2025, 11:18 PM UTC
The source of the partial service disruption with General Ledger & Subledger imports for Data Analytics Platform has been identified and we are working towards a potential solution.
- monitoring Sep 15, 2025, 11:42 PM UTC
Caseware General Ledger & Subledger imports for Data Analytics Platform has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 16, 2025, 12:00 AM UTC
Caseware General Ledger & Subledger imports for Data Analytics Platform monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience. General Ledger & Subledger imports are down in US Prod