Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance, United States
Caseware Cloud experienced a minor incident on September 16, 2025 affecting Cloud-based Engagement Solutions, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 03:49 PM UTC
We are experiencing a Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Sep 16, 2025, 03:58 PM UTC
The source of the Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s), has been identified and we have found a potential solution. We apologize for any inconvenience.
- monitoring Sep 16, 2025, 04:05 PM UTC
Risk Library for Cloud-based Engagement Solutions in the United States region(s) has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 16, 2025, 04:14 PM UTC
Incident Resolved. We apologize for any inconvenience.