Caseware Cloud incident

SmartSync Cloud Service, Degraded Performance for Europe users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on September 19, 2025 affecting SmartSync Cloud Service, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 08:40 PM UTC
Resolved
Sep 19, 2025, 08:54 PM UTC
Duration
14m
Detected by Pingoru
Sep 19, 2025, 08:40 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Sep 19, 2025, 08:40 PM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Sep 19, 2025, 08:47 PM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Sep 19, 2025, 08:54 PM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.