Caseware Cloud incident
Data Analytics Platform, Partial Outage, Transaction imports are currently unavailable in US Production.
Caseware Cloud experienced a major incident on September 20, 2025 affecting Data Analytics Platform, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2025, 09:42 PM UTC
We are currently experiencing a partial service disruption with the Data Analytics Platform in US Prod. Transaction imports are currently unavailable. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
- identified Sep 20, 2025, 10:25 PM UTC
The source of the partial service disruption with transaction imports for the Data Analytics Platform has been identified and we are working towards a potential solution.
- monitoring Sep 20, 2025, 10:44 PM UTC
Caseware transaction imports for the Data Analytics Platform have resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 20, 2025, 10:50 PM UTC
Caseware transaction imports for Data Analytics Platform monitoring have resumed successfully - Incident Resolved. We apologize for any inconvenience. General Ledger & Subledger imports are down in US Prod